Primary Details

Global Automotive Protection Claims Manager

Are you ready to lead a high-impact claims function within our growing Automotive Protection business This global role offers the opportunity to shape and deliver a world-class customer experience across multiple regions. Youll be responsible for leading the claims team driving operational excellence and ensuring claims processes align with business goals and regulatory standards. Joining an experienced supportive team in this market-facing role you will have the opportunity to develop relationships with our global OEM dealer financial institutions affinity clients and expand your product knowledge across Vehicle Mechanical & Electrical Warranty; VSCs GAP; Tyre; Alloy Wheel; Scratch & Dent.

Your New Role:

• Lead the global claims function for Automotive Protection ensuring consistent service delivery and outstanding customer experience across all regions.

• Manage relationships with outsourced service providers and strategic partners to ensure claims excellence
• Oversee governance compliance and regulatory adherence across claims processes and procedures e.g. Consumer Duty; Data Protection; Conduct Risk; recording Vulnerable Customers etc.
• Drive continuous improvement through data-driven insights root cause analysis operational excellence initiatives and artificial intelligence (AI).
• Collaborate with underwriters product legal compliance and distribution teams to support new programme launches and optimise claims outcomes
• Occasional travel to support the business which may include overseas e.g. Dubai Denmark North America Asia.
• Monitor financial performance including income and loss ratios to meet business plan targets and make use of cost-effective service providers where applicable e.g. Prestige; sublet etc.
• Support strategic planning budgeting and reforecasting activities with relevant claims data and market insights
• Represent the claims function in leadership forums and contribute to the development of differentiated customer propositions
• Mentor and coach regional claims teams to foster a culture of accountability engagement and professional growth and act as a point of referral for escalated and high-value claims.

About You:

• Demonstrable experience in the automotive protection extended warranty or GAP insurance industry ideally in a claims or underwriting capacity
• Strong leadership and stakeholder management skills with the ability to influence across multiple levels and functions
• Deep understanding of claims governance regulatory compliance and operational risk management
• Commercial acumen and the ability to align claims operations with broader business strategies and profitability goals
• Excellent communication and relationship-building skills with a customer-centric mindset
• A proactive and innovative approach to problem-solving programme design and continuous improvement.
• Demonstrated experience in integrating AI technologies into operational workflows to enhance efficiency decision-making and customer outcomes.

Why QBE At My Best

At QBE we want our people to feel rewarded and inspired to perform at their best thats why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.

Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation ( more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.

To find out more about why you should work for QBE visit our careers website.

At My Best - QBE Benefits

You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.
• Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planets future as well as your own.
• Cycle-to-Work benefit from regular exercise whilst making your commute greener and cheaper select and bike and/or accessories up to the value of 5000.

To find out more visit our Reward Page

QBE Awards

Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year
Winner: Reinsurer of the Year - QBE Re Winner: ESG Diversity Equity and Inclusion Initiative of the Year Winner: Insurance Personality of the Year - Chris Wallace Executive Director UK insurance

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBEs sustainability targets including our net-zero pledges and inclusion of diversity targets and our award-winning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report

What nextIf you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment what if it was yours too

APPLY NOW and lets make it happen!

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