SPH2025-16 Director of Nursing and Personal Care

About the Role

Who We Are:

Key Responsibilities

• • Strategic Planning: Develop and execute long-term strategies for nursing and personal care services that align with Sun Parlor Homes mission values and regulatory requirements.
  • Staff Oversight: Supervise and mentor nursing staff including RNs RPNs PSWs and ADONs fostering a high-performance culture rooted in compassion and accountability.
  • Recruitment & Retention: Lead talent acquisition efforts conduct interviews oversee onboarding and evaluate probationary performance to build a resilient and skilled care team.
  • Professional Development: Assess staff training needs and implement targeted education programs including clinical workshops compliance training and leadership development.
  • Performance Management: Monitor staff performance through audits feedback and direct observation; initiate coaching plans corrective actions and disciplinary procedures when necessary.
  • Team Culture: Promote interdisciplinary collaboration and psychological safety encouraging open communication peer support and shared decision-making.

• • Policy Development: Create review and update clinical policies and procedures to reflect current best practices and legislative mandates (RHPA PHIPA OHSA CNO Fixing Long-Term Care Home Act).
  • Infection Prevention & Control (IPAC): Collaborate with ADON/IPAC to implement robust infection control protocols monitor outbreaks and lead containment strategies.
  • Medication Management: Oversee safe medication administration practices ensure compliance with the Narcotic Control Act and investigate medication errors with corrective follow-up.
  • Scheduling & Staffing: Approve nursing schedules manage vacation and leave requests and ensure adequate staffing levels to maintain continuity and quality of care.
  • Health & Safety: Partner with the Health & Safety Manager to support modified work programs investigate workplace incidents and implement preventive measures.
  • Quality Improvement: Utilize tools such as LEAN PDSA RCA and RAI/MDS to identify inefficiencies reduce risk and enhance resident outcomes.
  • Budget Management: Prepare and manage departmental budgets approve expenditures and conduct cost-benefit analyses of programs and initiatives.
  • Regulatory Compliance: Identify and resolve areas of non-compliance submit Critical Incident reports and liaise with inspectors and auditors during reviews.

• • Committee Leadership: Chair and participate in internal committees such as the Professional Advisory Committee Infection Control and Quality Improvement.
  • Union Relations: Lead Labour Management Meetings support grievance resolution and attend arbitrations in collaboration with union representatives (CCC and OOO).
  • Resident & Family Relations: Respond to care-related complaints within 24 hours escalate unresolved issues and maintain open empathetic communication with families.
  • External Liaison: Serve as the primary contact for regulatory bodies professional associations and external partners; prepare and submit mandatory reports to the College of Nurses.
  • Interdisciplinary Collaboration: Coordinate with dietary recreation housekeeping and medical teams to ensure holistic care planning and accurate documentation.

• • Daily Judgment Calls: Make informed decisions on staffing care delivery incident response and performance management using clinical expertise and organizational policy.
  • Escalation Protocols: Refer serious concernssuch as suspected abuse staff incapacity or unresolved complaintsto the Administrator for further action.
  • Crisis Management: Lead response efforts during emergencies outbreaks or critical incidents ensuring timely communication and resolution.
  • Data-Driven Decisions: Analyze resident care trends audit results and performance metrics to guide strategic improvements and resource allocation.

What You Bring

• • Registered Nurse (RN) in good standing with the College of Nurses of Ontario (CNO)
  • Bachelor of Science in Nursing (BScN) is required; Masters in Nursing or related healthcare leadership field is a strong asset
  • Completion of the Long-Term Care Home Administrators Course is preferred
  • Ongoing commitment to professional development and regulatory compliance

• • Minimum 1 year of RN experience in long-term care with a deep understanding of geriatric health needs
  • At least 5 years of experience in geriatric care with proven ability to manage complex clinical scenarios
  • 35 years in a managerial or supervisory role in a healthcare setting with demonstrated success in leading diverse teams
  • Experience navigating unionized environments including grievance resolution and labour relations
  • Proven track record in budget management policy development and quality improvement initiatives

• • Thorough understanding of relevant legislation: Fixing Long-Term Care Home Act (2022) RHPA PHIPA OHSA CNO standards
  • Proficiency in nursing informatics including electronic health records staff scheduling systems and data reporting tools
  • Familiarity with infection control protocols medication safety standards and emergency preparedness procedures
  • Skilled in applying quality improvement frameworks such as LEAN PDSA RCA and RAI/MDS
  • Strong grasp of Occupational Health and Safety Act requirements and modified work programs

• • A strategic thinker who can balance clinical priorities with operational demands
  • A compassionate leader who inspires trust accountability and teamwork across all levels of care
  • Exceptional communication skills with the ability to engage diplomatically with residents families staff unions and regulators
  • Adept at conflict resolution coaching and performance management in high-pressure environments
  • A collaborative mindset that thrives in interdisciplinary settings and values shared decision-making
  • High emotional intelligence with the ability to lead with empathy while maintaining professional boundaries

What We Offer