German Airline Customer Support in Mosta

Żurrieq - Malta

Monthly Salary: Not Disclosed

Posted on: 04-11-2025

Vacancies: 1 Vacancy

Job Summary

Kickstart Your Career in Airline Customer Support!

Are you passionate about travel and delivering exceptional customer experiences Join our team as an Airline Support Specialist and connect with passengers worldwide while gaining hands-on experience in the exciting fast-paced aviation industry.

Role Overview:

As an Airline Support Specialist youll be the go-to person for travelers providing assistance with bookings flight changes cancellations and travel policies across multiple communication channels including phone chat email and social media. Youll help customers navigate their travel options explain fares and baggage details clearly and ensure every journey begins and ends smoothly. With full training and ongoing support youll be part of a dynamic team dedicated to delivering world-class service.

Key Responsibilities:

Customer Assistance: Provide friendly professional support via phone chat email and social platforms.
Booking Management: Assist passengers with new bookings modifications and cancellations.
Information Delivery: Clearly explain flight fares baggage rules travel policies and available services.
Travel Guidance: Support customers with check-in boarding and travel requirement inquiries.
Service Enhancement: Suggest routes upgrades and travel solutions tailored to customer needs.
Collaboration: Work with internal teams to resolve escalations and ensure seamless issue resolution.
Record Keeping: Maintain accurate documentation of all customer interactions and case outcomes.
Knowledge Updates: Stay current on airline promotions policies and global travel regulations.
Professional Growth: Participate in continuous training to enhance skills and advance within the company.

Requirements:

Fluent in German (C2 level)
Fluent in English (C1 level)
EU citizenship or Maltese Residency Card
0-1 year experience in customer support
Strong leadership analytical and communication skills
Eagerness to learn and grow

Why Join Us:

Attractive Salary: We offer a salary that reflects your skills and commitment
Language Bonus: Receive an additional bonus for your proficiency in Italian
Performance Bonus: Earn extra rewards based on your individual success
Health and Life Insurance: Enjoy comprehensive coverage for your well-being
Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project Apply today and well reach out to you soon!

Kickstart Your Career in Airline Customer Support! Are you passionate about travel and delivering exceptional customer experiences Join our team as an Airline Support Specialist and connect with passengers worldwide while gaining hands-on experience in the exciting fast-paced aviation industry. Role...