Product Manager - Insurance
Product Manager - Insurance
Posted on :
04-09-2025
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1 Vacancy
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Job Description
Job Purpose
The ideal candidate will lead the strategy development and lifecycle management of insurance products across Retail/ Corporate/ Group/ Partnership verticals. The role will collaborate across business units technology teams and partners to define and deliver innovative customer-centric insurance offerings leveraging digital platforms APIs and seamless UI/UX.
The Product Manager will act as a the primary owner of the product backlog driving initiatives in agile sprints while ensuring alignment with business and regulatory requirements.
Responsibilities
Product Strategy & Vision
- Develop product vision roadmap and go-to-market strategy for the assigned insurance segment.
- Identify customer needs market gaps and competitive trends to shape product direction.
- Translate business objectives into product initiatives with clear KPIs and success criteria.
- Champion embedded insurance and platform-based distribution models.
- Define API-based integration opportunities with bank platforms fintechs telcos and third-party partners.
Product Development & Management
- Lead end-to-end product lifecycle from ideation design build test deploy and iterate.
- Collaborate with UX/UI designers to ensure intuitive responsive and user-friendly insurance experiences.
- Own the product backlog; manage requirements prioritize features and deliver stories in agile sprints.
- Drive technical discussions around insurance APIs payment integrations and digital claims workflows.
- Align product development with regulatory frameworks compliance controls and risk assessments.
- Define and monitor product performance through dashboards usage analytics and customer feedback loops.
Performance & Change Management
- Measure product adoption profitability and customer engagement through defined KPIs.
- Lead rollout planning change communication and training support to internal users and partners.
- Champion continuous improvement through customer feedback and performance data.
- Support user onboarding and internal adoption of new insurance solutions and portals.
Risk & Compliance
- Ensure that insurance products adhere to industry regulations underwriting standards and AML/KYC compliance.
- Work closely with legal risk and actuarial teams to align product features with internal risk appetite.
- Participate in product reviews and audits; maintain strong documentation and governance.
Stakeholder Management
- Act as the single point of accountability for product delivery to internal and external stakeholders.
- Work closely with distribution teams (Branches Agents Digital Channels B2B Partners) to drive uptake.
- Align with IT Operations Underwriting Claims Marketing and Legal to ensure seamless delivery.
- Provide regular product status reports roadmap updates and strategic inputs to leadership.
Market Research & Customer Insights
- Conduct market and competitor research to validate product features and pricing strategies.
- Gather customer insights through surveys interviews and behavioral data analytics.
- Use product feedback to refine offerings and identify cross-sell/up-sell opportunities.
Qualifications - Essential Knowledge
- Deep domain expertise in insurance products Life General Bancassurance Microinsurance or Health.
- Understanding of embedded insurance models API-based insurance ecosystems and partner platforms.
- Strong knowledge of product lifecycle management in agile environments.
- Solid grasp of digital product principles UI/UX best practices and customer-centric design.
- Knowledge of regulatory frameworks governing insurance in East Africa.
Key Critical Competencies
- Hands-on experience in product management agile delivery and sprint ceremonies(Scrum).
- Understanding of user flows wireframes insurance APIs and cloud-based product platforms.
- Strong ability to balance technical details with business goals.
- Excellent communication and interpersonal skills to influence cross-functional teams.
- Strategic thinking with execution discipline.
- Ability to work under pressure manage ambiguity and deliver within timelines.
Job Requirements
- Bachelors degree in Insurance Business IT Finance or related field.
- 5 years of experience in insurance product development preferably in digital insurance or bancassurance.
- Certification in Product Management Agile (Scrum) or Insurance is an added advantage.
- Experience working with technology teams to deliver product features in fast-paced environments.
- Prior exposure to B2B B2C or B2B2C insurance distribution models preferred.
Employment Type
Full Time
Key Skills
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