Analyst, Product Eng Serv. Now

Step into the world of digital employee experience with this exciting Engineering opportunity to configure and support Service Now for our HR and Workplace Service Delivery teams. Youll help configure intuitive HR workflows lifecycle events like onboarding and offboarding and desk and room booking systems that employees rely on every day. From building and maintaining the Employee Center portal to refining HR knowledge content youll play a hands-on role in making services smarter simpler and more accessible.
This role is perfect for someone eager to develop their ServiceNow skills while supporting real-world use cases. Youll assist with system testing documentation user queries and the creation of dashboards to track key HR and workplace metrics. With exposure to Field Service Management (FSM) HRSD WSD and other modules youll contribute to a seamless employee experience and gain foundational knowledge in platform configuration governance and digital service delivery.

Accountability and Responsibility

• Supports the configuration of HRSD modules including case templates and HR workflows.
• Contributes to the design and maintenance of the Employee Center portal ensuring content is user-friendly and follows established guidelines.
• Assists in creating editing and organising HR and workplace-related knowledge articles to ensure accuracy and consistency.
• Supports in configuring lifecycle event templates such as onboarding and offboarding following pre-defined processes.
• Configures basic Workplace Service Delivery modules such as desk and room booking systems.
• Participates in testing HRSD and WSD workflows to ensure functionality aligns with requirements.
• Assists in resolving basic employee requests within HR and Workplace Service Delivery escalating complex issues as needed.
• Prepares and updates documentation for HRSD/WSD workflows processes and user guides.
• Adheres to platform governance guidelines while assisting with minor changes to HRSD and WSD configurations.
• Supports the creation of basic reports and dashboards for tracking HR metrics and workplace utilisation ensuring data accuracy.
• Assists in the configuration of FSM modules including task assignments and workforce scheduling.
• Assists other Service Now modules as needed

Knowledge and Education

• Educated to degree level or possesses equivalent professional experience.
• Familiarity with employee service workflows including HR case handling and workplace booking processes.
• Experience with testing and supporting Employee Center features to ensure alignment with user needs and organisational requirements.
• Knowledge of maintaining HR and workplace-related knowledge bases ensuring accuracy and accessibility for employees.
• Ability to follow established guidelines for implementing and testing workflows assisting senior developers with module enhancements.
• Basic data analysis skills to monitor system usage and identify inconsistencies in HR and workplace data.
• Strong communication skills to assist end-users with queries and provide first-line support for system-related issues.
• Familiarity with ServiceNow fundamentals and experience using platforms to address HR or workplace management requirements.

What is it like to work at the EBRD / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation and use your talents to make a real difference to peoples lives and help shape the future of the regions we invest in.

At EBRD our Values Inclusiveness Innovation Trust and Responsibility are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up collaborating smartly acting decisively with full commitment and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial political public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds perspectives and experiences bringing fresh ideas energy and innovation and enhancing our ability to serve our clients shareholders and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum)
• An environment that places sustainability equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Banks core values which are at the heart of everything it does. As such the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial ethnic religious and cultural background gender gender identity sexual orientation age socio-economic background or disability.

Please note that due to the high volume of applications received we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).