Customer Support Manager Nordic Complex
Customer Support Manager Nordic Complex
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Job Description
Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.
As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.
Who you are
You are fluent in a Scandinavian language and a collaborative leader who communicates clearly and remains closely connected to your team.
Furthermore you understand the need to seek influence and inspiration in order to handle the complexity of our current and future work life so the team will feel confident in following you. They will do that because you are clear and transparent with the ability to make efficiency and team engagement go hand in hand. Also you are ambitious not only for yourself but for your team your colleagues and the company.
About the role
We are part of the Nordic Sales Company in Alfa Lavallocated across the Nordic region and you will be reporting into the Customer Support Manager Nordic Overall.
In Customer Support we aretwo teams working with order handling and one team dedicated to handling claims
The Customer Support Manager we are looking for will be responsible for our Complex Customer Support Team working with order handling for our more complex orders.
Working closely with Sales factories and Distribution Centers your mission is to ensure efficient standardized processes and a high-quality customer experience.
Your main responsibilities will include:
- Leading and developing a cross-country team of 8 direct reports to drive engagement and performance
- Staying connected to daily operations to understand and meet team needs in dept.
- Collaborating with stakeholders to secure timely and accurate order fulfillment
- Standardizing and continuously improving order handling processes
- Working closely with your management colleagues in all divisions ensuring a smooth and efficient order handling.
What you know
You are an experienced people manager who can lead coach and inspire a team of talented individuals to achieve their goals. Do you have a technical degree on top of that it will really ease your way into the role.
You have experience in a setup where you find yourself in the middle between all your stakeholders and you thrive in a role where you find your ways around through network and great communication skills.
As a manager on a distance you should expect regular travel in the Nordic region to meet in person along with the ability to create trust and engagement online.
Practicalities:
The primary location for this position is our Kolding site in Denmark.
However for internal candidates already based at another Nordic site we are open to finding a suitable solution that allows you to remain at your current location.
For more information please contact:
Customer Support Manager Nordic Overall Pernille Freudendahl at
Talent Acquisition Partner Junes Nelander at
We do not accept applications via email they will be deleted due to General Data Protection Regulation (GDPR).
Send your application and CV via the link below no later than 30th of September
Our aim is to have an agreement in place by the end of October with a planned start date of 1. December 2025.
Our commitment to integrity
We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.
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Required Experience:
Manager
Employment Type
Full-Time
