Senior / Lead Product Manager, Billing (RCM)
Senior / Lead Product Manager, Billing (RCM)
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$ 202000 - 258000
1 Vacancy
Job Description
Why Charlie Health
Millions of people across the country are navigating mental health conditions substance use disorders and eating disorders but too often theyre met with barriers to care. From limited local options and long wait times to treatment that lacks personalization behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized virtual care rooted in connectionbetween clients and clinicians care teams loved ones and the communities that support them. By focusing on people with complex needs were expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization were reaching more communities every day and building a team thats redefining what behavioral health treatment can look like. If youre ready to use your skills to drive lasting change and help more people access the care they deserve wed love to meet you.
About the Role
Charlie Health delivers life-saving mental healthcare to young people and the client experience is central to how we build trust drive engagement and improve outcomes. As a Lead Product Manager you will own the end-to-end journey from referral through discharge ensuring that every touchpoint with Charlie Health is thoughtful seamless and effective.
In this role youll drive initiatives across onboarding care coordination communication and in-care support. Your mandate is to deeply understand the needs of our clients and their families identify moments of friction or dropout and deliver product solutions that improve engagement and clinical success. Youll partner closely with Clinical Care Operations Data and Engineering to build features that make it easier for clients to get help and stay connected to care.
This is a high-impact role for someone who thrives at the intersection of strategy execution and empathy. You will set the product vision for your domain own the roadmap and roll up your sleeves to executefrom discovery and experimentation through launch and iteration. Youll lead through influence driving alignment across stakeholders and inspiring cross-functional teams to deliver exceptional client experiences.
Were a team of passionate forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If youre inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way apply today.
Responsibilities
- Own the client/clinician journey from referral through discharge ensuring experiences are intuitive engaging and drive retention across key moments.
- Lead product strategy and execution for onboarding scheduling communication and care support tools.
- Partner with Design Engineering Clinical and Operations to define and deliver solutions that address real user pain points and business priorities.
- Define and measure success across the client experience including referral conversion appointment attendance engagement in care and satisfaction.
- Develop a deep understanding of the needs of teens adults and families navigating mental health care ensuring our solutions are trauma-informed and inclusive.
- Drive discovery and experimentation to identify the most impactful ways to improve outcomes and reduce barriers to care.
- Translate high-level goals into product roadmaps prioritizing effectively to balance long-term vision with short-term delivery.
- Communicate product vision plans and progress clearly to stakeholders and executives across the organization.
Requirements
- 6 years of product management experience owning complex end-to-end product experiences in a fast-paced mission-driven environmentideally in healthcare edtech or consumer tech.
- Proven track record of launching products that significantly improved user experience conversion or retention.
- Strong product instincts with a data-informed approach to prioritization and iteration.
- Experience leading discovery research and experimentation cycles in complex user journeys.
- Skilled at aligning cross-functional partners and communicating clearly across technical and non-technical audiences.
- Fluent in SQL and experienced with A/B testing and experimentation frameworks; able to design analyze and interpret experiments to inform product decisions
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $195000 and $235000 per year at the commencement of addition to base compensation this role offers a target performance-based bonus. The target total cash compensation range including potential bonus will be between $202000 and $258000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Health-sponsored benefits.
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & dont give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
By submitting your application you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help reply HELP.
Required Experience:
Senior IC
Employment Type
Full-Time
