Retirement Benefits Technician Limited-Term
Retirement Benefits Technician Limited-Term
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$ 46134 - 61256
1 Vacancy
Job Description
CAREER DESCRIPTION
Please note that this position will be filled as limited-term.
Limited-term positions are funded for a specific durationthis assignment is estimated to last approximately three (3) years. While limited in funding incumbents appointed to limited-term roles receive the same benefits as regular employees and are considered County employees for purposes of internal transfers and promotional opportunities. All limited-term positions are subject to the same probationary period as regular-status positions within the same classification.
This recruitment will be advertised from Tuesday August 26 through the end of day on September 1. It will open for applications on September 2 and will close once 60 applications have been received.
WHO WE ARE:
Established in 1945 the Orange County Employees Retirement System (OCERS) provides retirement death disability and cost-of-living benefits to retirees of the County of Orange and certain County districts. Serving approximately 54000 members OCERS is governed by a ten-member Board of Retirement that is responsible for managing a $25 billion dollar fund. For more information about OCERS please clickhere.
Mission:
OCERS mission is to provide secure retirement and disability benefits with the highest standards of excellence.
Vision:
OCERS vision is to be a trusted partner providing premier pension administration distinguished by consistent quality member experiences and prudent financial stewardship.
Values:- Open and Transparent
- Commitment to Superior Service
- Engaged and Dedicated Workforce
- Reliable and Accurate
- Secure and Sustainable
THE OPPORTUNITY
OCERS is seeking a Retirement Benefits Technician to perform unique duties requiring the exercise of considerable discretion and responsible decision making. This position is assigned to the Member Services Division and includes heavy customer service retiree and employer payroll transaction processing data entry correspondence and other pension related work. Incumbents in this class perform unique tasks which include the application and explanation of policies regulations and guidelines where interpretation and independent judgment are required. Assignments may also require the integration of technical knowledge with interpersonal and communication skills.
GENERAL DUTIES
Incumbents in this position perform technical support functions for OCERS Member Services Division including preparing correspondence confirming information and estimates of future retirement benefits verifying and/or changing beneficiary tax withholding or Electronic Fund Transfer information researching pension information for members or beneficiaries processing paperwork to establish reciprocity calculating service purchase contracts and responding to a high volume of phone and online chat inquiries.
THE IDEAL CANDIDATE
The Ideal Candidate will possess intermediate computer skills in Word Excel and Outlook as well as the ability to establish and maintain cooperative working relationships with peers supervisors and managers. The ideal candidate will exhibit the ability to think logically organize thoughts and prioritize work loads in order to complete work assignments in an efficient and timely manner. The successful candidate will be able to work independently and possess excellent oral and written communication skills.
Additionally the ideal candidate will have extensive experience in all the key competencies noted below:
Customer Service- Interacts in a professional and courteous manner with a variety of individuals at all organizational levels
- Anticipates and meet customer needs
- Establishes productive relationships with internal and external customers
Technical/Computer/Office Skills
- Proficient in Microsoft Office systems/applications/programs
- Creates documents and spreadsheets and maintaining calendars
- Performs complex record keeping
- Exhibits strong attention to detail and performs tasks with a high level of accuracy
- Produces reports using various software programs
- Maintains a high level of confidentiality
- Works well independently
Communication Skills
- Values and participates in a free flow of information with others for the sake of a common goal
- Values keeping self and others informed
- Is able to clearly and articulately convey information in a casual or informal situation
- Is able to effectively communicate policies regulations and guidelines.
Analytical Skills
- Reads and interpret policies regulations and guidelines
- Exercises discretion and maintaining confidential and/or sensitive information as dictated by the assignment
- Exercises good judgment
- Exercises critical thinking skills to audit member payroll and benefit records
MINIMUM QUALIFICATIONS
Three years of experience in the use of modern office practices and procedures principles of writing and performing difficult technical work requiring independent judgment accuracy and speed. One year of the required experience may be substituted by one of the following:
Completion of 18 semester or 27 quarter units in the office practices business education or a closely related field from a recognized collegeor
Spark Hire Interview
Referred candidates will complete a one-way pre-screening interview on the Spark Hire video interview this process candidates will record their responses to a set of structured questions. Subject matter experts will then evaluate these video interviews to determine if candidates qualify for the next phase of the selection process.
Qualifications Appraisal Panel (QAP)
Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidates rating will be based on responses to a series of structured questions designed to elicit the candidates qualifications for the job.
Based on OCERS needs and the number of applications received the selection procedures listed above may be modified and all affected candidates will be notified.HOW TO APPLY
E-mail is the primary form of notification during the recruitment process. Please ensure your correct e-mail address is on your application and only use one e-mail account.
Your application should highlight all of the areas in which you have developed expertise matching your professional experience with the specific qualifications listed above.
It is recommended that you record or print your confirmation page as this verifies receipt of your on-line application.
You may apply online at OCERS website: specific information about this recruitment please contact John Nguyen at or email . Do not submit resumes to this email addressas they will not be considered in lieu of the required application process.ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders including spam/junk folders and/or accept emails ending with and . If your email address should change please update your profile at.APPLICATION INFORMATION:
Please note the information provided in your application may be shared internally within OCERS to evaluate your qualifications for potential opportunities in other teams or departments.
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.EEO INFORMATION
OCERS as an Equal Employment Opportunity employer encourages applicants from diverse backgrounds to apply.
Required Experience:
IC
Employment Type
Full-Time
