Customer Experience Representative
Customer Experience Representative
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Job Description
Thales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space cybersecurity and digital identity were driven by a mission to build a future we can all trust.
In Singapore Thales has been a trusted partner since 1973 originally focused on aerospace activities in the Asia-Pacific region. With 2000 employees across three local sites we deliver cutting-edge solutions across aerospace (including air traffic management) defence and security and digital identity and cybersecurity sectors. Together were shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.Responsibilities:
Customer Management
- Build/Improve customer intimacy perceptions & satisfaction level
- Proactively finding solutions to fulfil customers orders and for Customers requests/complaints
- Work with Irvine/Orlando Team (Program Warranty PSE CSM & Supply Chain) and Repair Shop to resolve issues
- Update & Upkeep of Customer Profile/Matrix
- Prompt answering to customers queries
Quotation Management
- Timely generation and update of Distribution (LRU & SRU/PPT) RFQ & PO details in Salesforce/SAP
- Timely generation of quotation via Salesforce/PartEdge/SAP.
- Timely quote approvals to be given to Workshop
- Ensure competitive Quotations are generated
- Follow-up on quotation approvals with customers
- To work with France/Orlando on any pricing and/or warranty issues
Repair Order Management
- Handle Expedites/AOG situation
- Identify alternative solutions to fulfil customers orders to avoid a Miss
- Ensure timely delivery of orders to the customers
- Ensure order backlog level is at targeted level
- Familiarize with contractual obligations for customers on contract with us
- Timely generation of reports to Customers/Program Managers
Job Requirements:
- Min. A level or Diploma
- Candidates without prior experience are also welcome to apply
- Relevant working experience in customer service function in Aerospace Maintenance Repair & Overhaul (MRO) environment would be an advantage
- Knowledge of Microsoft Office applications especially Excel
- Familiar with SAP would be an advantage
- Excellent written and oral communication skills
Other Information:
- Work Location: Changi North Rise
- Working Days: Monday - Friday
- Company transport provided from designated MRT stations.
At Thales were committed to fostering a workplace where respect trust collaboration and passion drive everything we do. Here youll feel empowered to bring your best self thrive in a supportive culture and love the work you do. Join us and be part of a team reimagining technology to create solutions that truly make a difference for a safer greener and more inclusive world.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
