IT Operations Expert (Contract) - Gauteng/Hybrid - ISB9402723

Expert Operations Expert position at the forefront of global Group IT solutions
Work with cutting-edge Unix/Linux systems and Veritas Infoscale technologies
Multi-platform expertise with OneHypervisor cloud platforms and process optimization

• Degree in Information Systems or equivalent experience / Relevant Unix/Linux/Red Hat certification / ITIL process knowledge and work experience (advantageous) / Minimum 8 years operations environment experience

Must have experience/understanding:

• Unix/Linux Operating Systems - Proven experience with SUSE environments
• Veritas Infoscale - VCS/VCP qualification in Storage and Availability or equivalent 5 years service provider experience in Linux environments
• Production Operations - Proven experience in operations or process management in complex production environments
• High-Pressure Management - Tolerance for managing critical incidents in high-pressure environments
• IT Operations Excellence - Extensive experience in standby support and ticket management
• Scripting Proficiency - Terraform Python Bash or PowerShell expertise
• Organizational Skills - Excellent multitasking and decision-making abilities
• PIC Processes - Understanding and adaptation to PIC frameworks
• Standby Operations - Serving as part of standby and MOD team roster
• Performance Monitoring - Develop implement and monitor KPIs for operational effectiveness
• Process Optimization - Identify gaps and recommend automation solutions
• Cross-functional Coordination - Seamless operations and escalation resolution
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Knowledge about:

• ITSM Platforms - Deep knowledge in ServiceNow or Remedy
• Enterprise Systems - SAP and Oracle management maintenance OS patching and monitoring
• Collaboration Tools - Confluence/Jira proficiency
• Leadership Skills - Multi-tasking and team leadership capabilities
• Stakeholder Management - Provider steering and KPI delivery management
• Cloud Services - Public and private cloud experience (Azure AWS)

Working on Linux and OneHypervisor solutions:

• Process Oversight - Oversee and optimize daily operational processes ensuring efficiency and compliance
• Performance Management - Develop and monitor performance metrics and KPIs for operational effectiveness
• Continuous Improvement - Identify process gaps and recommend improvements or automation solutions
• Cross-functional Leadership - Coordinate with teams to ensure seamless operations and resolve escalations
• Strategic Analysis - Analyze operational data providing strategic insights and actionable recommendations
• Resource Management - Manage allocation to meet project deadlines and operational goals
• Compliance Management - Ensure adherence to company policies regulations and industry standards
• Documentation Excellence - Prepare detailed reports process documentation and training materials
• Operational Excellence - Lead initiatives driving operational excellence and cost savings
• 24/7 Operations - Participate in standby and MOD team roster for critical support
• Incident Management - Handle high and critical incidents in complex production environments

NB: South African citizens/residents preferred. Valid work permit holders will be considered.

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#isanqa #OperationsExpert #Linux #VeritasInfoscale #ITIL #ProcessOptimization #CloudOperations #fuelledbypassionintegrityexcellence

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