Contact Centre Consultant FTC
Contact Centre Consultant FTC
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Purpose
To deliver world class service to all Discovery Health Members Providers Employer groups and Brokers by supporting and fully resolving their queries through various channels primarily over the telephone.
Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing our members in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
Competencies and Skills
Behavioural Competencies
- Delivering results and meeting customer expectations
- Deciding and initiating action
- Analysing
- Resilient
- Following instructions and procedures
- Coping with pressure and setbacks
- Working with people
- Relating and networking
- Presenting and communicating information
- Persuading and influencing
- Learning and researching
Skills
- Excellent verbal and written communication skills;
- Excellent administration skills;
- MS Office and PC literate
- Time Management
Personal Attribute and Skills:
- Customer Centric
- Empathetic
Education and Experience
Education:
- Matric with Mathematics or Accounting minimum of 50% and above.
- Having a achieved a minimum of 50% in English in Matric
- Basic MS Office Skills
Experience
- At least 12 months working experience in a customer services environment
Advantageous
- The Business Writing Skill
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we actively encourage and welcome people with various disabilities to apply.
Required Experience:
Contract
Employment Type
Full Time
