Financial Health Generalist��� ���

Brief Summary

The Financial Health Generalist is responsible for managing the collection activities of the credit unions loan portfolio ensuring timely repayment of member obligations while maintaining a member-centric approach. This role also provides cross-functional support within the lending and collections departments contributing to the overall financial well-being of the membership and the soundness of the credit union.

Key Responsibilities

• Manage the remarketing process for repossessed collateral including valuation analysis vendor coordination title processing and inventory tracking.

• Contact members with delinquent loans to assess financial situations and establish repayment solutions.

• Maintain accurate records perform skip tracing and recommend actions such as repossession or charge-off.

• Monitor and resolve negative deposit accounts through member outreach and timely account closure; process related documentation and reporting.

• Support claims processing (disability GAP warranty) assist with departmental communication mail handling and general inquiries.

• Provide backup support across Financial Health Solutions assist in training and contribute to process improvements through effective use of technology.

Qualifications

• High school diploma required; at least one year of experience in the financial industry preferred with a focus on collections.

• Strong communication skills with the ability to interact professionally across all levels of the organization.

• Proficient in Microsoft Office (Word Excel Outlook PowerPoint) Adobe Acrobat and database applications; able to quickly learn new systems.

• Capable of analyzing information drafting professional correspondence and solving practical problems using critical thinking.

• Must be adaptable detail-oriented and able to interpret written verbal and diagrammed instructions.

• State-issued Drivers License.

Schedule

Monday - Friday 8 a.m. 5 p.m. Must be able to work one or more evenings some Saturdays

Wage & Hour Details

• Full-time

• This is a non-exempt position

• Starting pay range: $22.00-$25.00 per/hr pay commensurate with experience

Benefits

• Medical dental and vision plan options

• Health Saving Account and Flexible Spending Account options

• 401(k) with competitive company match

• Paid time off paid holidays personal time and paid volunteer time

• Development time and tuition reimbursement

• Company provided life insurance short-term and long-term disability insurance

• Voluntary benefits including life critical illness accident and hospital indemnity coverage

• Paid parental leave

• Discretionary annual profit-sharing bonus

Equal Opportunity Employer/Veterans/Disabled

Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents skills and abilities to serve our members. MCCU recruits hires employs trains promotes and compensates individuals based on job-related qualifications and skills. We do not discriminate based on race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

For questions or if you need assistance completing the application process please contact