Group Experiences and Marketing Manager | Full-Time | Cross Insurance Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Group Experience and Marketing Manager will sell and service new and existing groups generate new leads and execute group ticket campaigns for Cross Insurance Arena family shows and sporting events. They will assist the Director of Marketing in the planning and implementation of marketing campaigns including social media advertising promotions and grassroots efforts.

This role pays an annual salary of $45000-$50000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until November 28 2025.

The 6200 seat Cross Insurance Arena is a multi-purpose entertainment and sports facility that hosts a wide variety of family shows concerts trade shows and sporting events. Built in 1977 and renovated in 2012 it is also the home arena for the Maine Mariners of the ECHL.

• Works closely with the Director of Marketing in the sales and marketing efforts for events and the venue
• Leads the Group Sales department in maximizing ticket revenue through the promotion of select family shows and sporting events
• Maintains professional relationships and superior customer service
• Generates new business opportunities for Group Sales department using call blocks networking and social selling
• Manages Salesforce CRM database and tracks sales through reports and recaps
• Works closely with the Box Office to reserve and process Group Sales ticket orders
• Develops and executes community grassroots promotions fan experience ticket packages and day of event activities
• Achieves or exceeds assigned sales goals
• Works with promoters on sales plans and settlements
• Continues the development and creation of new revenue streams to maximize ticket sales such as third party partnerships
• Assists Director of Marketing with projects involving market research and digital strategy
• Assists in the creation of promotional materials using various graphic design and publishing programs
• Creates and disseminates e-marketing campaigns utilizing Ticketmaster Engage
• Develops content and manages the facilitys social media outlets and website
• Coordinates marketing efforts between promoters artist management local media and sponsors as required
• Participates in the development and implementation of annual marketing goals objectives policies and priorities
• Ability to work nights weekends and holidays as dictated with event schedules
• Performs other duties and responsibilities as assigned

• Bachelors degree from an accredited college/university with major coursework in Business Communications Marketing Facility/Sports Management or another related field
• Minimum of three (3) years of experience in sales and/or marketing preferably with an arena convention center hotel or other similar public assembly facility
• Experience in ticketing or event planning is preferred
• Experience in Adobe Photoshop and graphic design is preferred
• Excellent verbal and written communication skills in the English language
• Ability to work as part of a team and independently with minimal supervision
• Strong customer service and interpersonal skills
• Ability to prioritize and handle multiple assignments efficiently and effectively under strict deadlines
• Ability to work nights weekends and select holidays as required in addition to traditional business hours
• Ability to travel as required

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.