Patient Navigator - Transitions of Care (Hybrid)

Join the Erie team! Motivated by the belief that healthcare is a human right we provide high quality affordable care to support healthier people families and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957 we have provided high-quality care to diverse patients most in need regardless of their insurance status immigration status or ability to pay.

Erie Family Health Centers a nationally recognized top workplace with 13 sites in Chicago and suburbs is looking for a valuable addition to Patient Programs and Support Services. The Patient Navigator conducts risk assessments schedules appointments and links patients to needed resources and supportive services within and outside Erie. The Patient Navigator works closely with providers clinical care team members and patient program staff to identify and support patients.

At Erie we are proud to provide competitive salaries high-quality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 15 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.

*Compensation is based on each candidates experience skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Conducts telephonic outreach and support to patients or individuals who are transitioning from hospitals and other care settings back to primary care.
• Completes assessments coordinates follow-ups with patients who need help navigating the healthcare system resources and complies and completes documentation.
• Collaborates with Eries Licensed Care Managers (LCMSs)-Transitions of Care to provide care coordination services to facilitate transition of care between hospital consulting physicians community resources and Erie including handling cases that require follow-up per external partner request.
• Provides resources to patients based on identified needs or links patients to other teams that may be able to assist.
• Conduct chart reviews utilizes electronic medical records conducts brief assessments and motivational interviewing and documents patients reported medication management.

Education

• High School Diploma or equivalent required
• Associates degree some college or bachelors degree preferred

Skills and Knowledge

Required:

• Basic computer skills required
• Attention to details required
• Strong interpersonal and oral communication skills required
• Comfort using telephonic interpretation services required

Preferred:

• Experience with health system navigation and patient education preferred
• Phone- based outreach experience preferred
• Community Health work experience a plus.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission vision and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.