Lead Airline Field Service Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
At GE Aerospace our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People Continuous Improvement and being Customer Driven. Our dedicated professionals are on the front line working directly with our customers to solve problems and ensure the highest standards of service and support for our customers with our customers.Respect for People:As an FSE youll foster a collaborative environment with our customers building strong relationships and trust. Youll be the technical on-site representative for GE Aerospace essential for problem-solving and customer satisfaction.
Continuous Improvement:Were committed to excellence and constantly seek ways to enhance innovate and improve technical on-wing performance. Your dedication to continuous improvement will ensure the highest quality standards and efficiency operations directly impacting the customer.
Customer Driven:Understanding prioritizing and communicating the needs of our customers is at the heart of our field service operations. Youll focus on delivering prompt effective solutions that exceed customer expectations driving loyalty and long-term partnerships.
By embodying these values our Field Service Engineers uphold the principles of Safety Quality Delivery and Cost (SQDC) and contribute significantly to the success and reputation of GE Aerospace. Your commitment to excellence ensures that we remain a trusted partner to our customers providing reliable and high-quality service.
Job Description
Key Roles & Responsibilities:
At GE Aerospace we shape the future of flight lift people up and ensure they return home safely. Our Field Service Engineers embody this mission every day by being embedded within the customers site delivering exceptional service and support. As an Airline Field Service Engineer you will serve as the trusted on-site technical representative for our customers with our customers. Operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success directly in support of our customers fleets.
As part of GE Aerospaces remote Commercial Field Service organization you will have the opportunity to travel both to support customer needs and to participate in internal conferences fostering collaboration and continuous growth within our globally dispersed team.
More specifically you will:
Provide Leadership and Technical Support:Lead programs and offer technical direction and assistance to the customers in the operation inspection maintenance and repair of assigned jet engine product lines.
Customer Advocacy: Deliver prompt effective solutions that address customer issues and exceed their expectations driving loyalty and long-term partnerships.
Monitor and Improve Reliability:Track reliability and on-wing performance including significant events engine removals delays and cancellations. Influence airline stakeholders to implement critical reliability improvements.
Enhance Maintenance Planning:Influence long-term maintenance planning to ensure the stability of the aircraft engine fleet.
Interpret Technical Documentation:Support maintenance and operational activities by interpreting OEM and technical manuals.
Evaluate Maintenance Effectiveness:Review the effectiveness of maintenance actions to identify opportunities for training and improvement.
Apply FLIGHT DECK:Utilise our FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements.
Data Analytics and Reporting:Produce data analytics and timely reports on fleet status program updates events and trends for key internal stakeholders.
Proactive Maintenance Recommendations:Provide recommendations for proactive maintenance based on engine performance analytics.
Required Qualifications:
To be considered for this opportunity candidates must have:
A Bachelors of Engineering or technical degree from an accredited university or college (or a high school diploma / GED / technical certificate with at least 4 years of full time work experience in fields noted below)
A minimum of 2 years of full time working experience in airline operations or maintenance planning engineering aviation propulsion or other related field
Desired Characteristics:
Technical expertise in aircraft engine or turbomachinery equipment.
Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
Self-directed with the ability to problem solve using sound judgement and critical thinking.
Ability to lead and deliver result orientated priorities using strong project management analytical time management and prioritization skills.
Strong oral and written communication skills with the ability to forge deep relations at all levels not only with key internal stakeholders but also with the customer
Additional Information
Relocation Assistance Provided: Yes
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
GE Aerospace is mobilizing a new era of growth in aerospace, aviation, and defense engineering. Explore GE Aerospace's commercial and general propulsion powers.
