Vendor Training & Quality Development Lead

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Were now looking for a Vendor Training & Quality Development Leadto join our Support Operations team in this role youll take the lead on developing vendor trainer capabilities ensuring training is delivered to Wolts standards across all sites. Youll also act as the bridge between outsourcing site managers Wolts CTQ (Coaching Training Quality) department and our internal stakeholders.

What youll be doing

Day-to-day in this role youll:

• Interview and evaluate new trainers.
• Ensure all training processes and checklists are aligned with Wolts global standards.
• Analyze post-training performance data and flag outliers to site managers.
• Ensure trainers are up-to-date with the latest materials and process changes.
• Oversee advanced training delivery throughout the rep lifecycle
• Provide regular feedback on training quality and execution.
• Collaborate closely with site managers and the Vendor Training Manager to optimize training processes and materials.
• Visit outsourcing sites regularly (3x/week in Hadera & Ashdod) work from the Tel Aviv office (1x/week) and remotely (1x/week).

Our humble expectations

• Strong analytical skills with experienceanalyzing data.
• Deep understanding of training methods.
• Excellent communication and collaboration skills with the ability to work cross-functionally
• Willingness to travel weekly to outsourcing sites.
• Strong multitasking and project management capabilities.
• Comfortable providing structured feedback and coaching trainers.
• Experience with managing outsource vendors - Advantage.

What we offer

• A chance to make a direct impact on the quality of our support training and onboarding operations.
  
  
• Dynamic and fast-paced work environment with passionate and driven people.
  
  
• A unique opportunity to work at the heart of vendor operations and shape how training is delivered across Israel.
  
  
• Great mix of remote office and field work that offers flexibility and autonomy.

Next steps

If this sounds like your next adventure wed love to hear from you!
After applying you can expect:

• A brief call with one of our Talent Acquisition Partners
  
  
• 1-2 interviews with key team members and stakeholders
  
  
• A short case or assignment relevant to the role
  
  
• Final decision and offer
  
  

Let us know if you have any questions about the role were happy to help!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.