Case Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Contract Type: Permanent
Location: St. Stephens Green
Working style: Hybrid 50% home/office based
Closing date: 10/10/2025
Here at Royal London Ireland we are seeking to hire a Case Manager. You will offer excellent service which will promote Royal London Ireland as their provider of choice for protection products and ensure that the relationship they have with Royal London Ireland is developed and strengthened. You will support our brokers and Sales team by making regular proactive contact to a panel of brokers to ensure they have accurate and up to date information with all requests actioned in a timely fashion.
The teams primary function is to provide excellent efficient and professional service to our brokers. Alongside that is development of strong broker relationships to complement the work of our Broker Consultants and engender a level of trust that highlights the service we offer
Key responsibilities
- Develop broker relationships to offer excellent service which will promote Royal London as their provider of choice for protection products.
- Provide administrative support for and on behalf of the Sales Team.
- Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders.
- Efficiently and effectively process policy documentation and underwriting requirements.
- Adhere to Treating Customers Fairly principles the Consumer Protection Code and Royal London values.
Criteria
- High level of accuracy.
- Courteous professional telephone manner offering a high level of customer service.
- Excellent communication and relationship building skills.
- Ability to meet deadlines/ SLAs and manage pressure/ priorities.
- APA or QFA qualified. If not already a willingness to become qualified within 12 months of joining Royal London.
About Royal London Ireland
Based in St Stephens Green in Dublin Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited the largest mutual life pensions and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.
Our culture is welcoming and friendly; we aim to make you always feel included. We encourage applications from those who may be on extended career break or from different work sectors and seeking to move into financial services. We are open to discussing flexible work arrangements.
Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion diversity and belonging
Controlled Functions - some of our roles are controlled functions as defined by the Central Bank Reform Act 2010 Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011. If a vacancy is for a controlled function (CF) it will state this in the job title above. For CF roles appointment will be conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank of Ireland.
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
From Pensions to Retirement, Savings, Investments and Life Insurance, Royal London has been helping people plan for life’s financial milestones since 1861.
