Fraud Processing Specialist
Fraud Processing Specialist
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Job Description
Requisition ID: 234558
Tangerine is Canadas leading direct bank. We offer flexible and accessible banking options innovative products and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities and that includes our own internal community. Its important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
About the role
What youll be doing...
The Fraud Processing Specialist will assist in all processing and problem resolution as related to customer transactions generated Fraud teams with an emphasis on quality and integrity of work observing established timeframes for all work to be completed with the agreed service level.
Contributes to the daily processing of payment items within the bank related to Fraud.
Is this role right for you In this role you will:
- Monitor support and processing of all daily Fraud requests
- Ensure timely processing of team emails team email inboxes.
- Reconcile daily processing work
- Responsible for the training/support of new associates.
- Assist in solution management dedicated to providing a positive work environment foster teamwork growth and maintaining high team morale.
- Be fully knowledgeable with respect to Tangerine products services policies and procedures.
- Participate in testing and development of training material as required by the business.Sound knowledge of clearing and settlement process end to end (CPA clearing process)
Do you have the skills that will enable you to succeed in this role
- At least 1 year of customer service experience paired with a desire to ensure customer satisfaction.
- Excellent verbal and written communication skills.
- Computer literacy and can navigate between multiple applications and systems
- A high school diploma or equivalent; post-secondary education is preferred
Whats in it for you
- 4 weeks of paid training
- Fully remote (whitin Canada)
- An inclusive working environment that encourages creativity curiosity and celebrates success!
Location(s): Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process please let our Recruitment team know.
Required Experience:
Unclear Seniority
Employment Type
Full Time
