Customer Service Specialist
Customer Service Specialist
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Job Description
JOB DESCRIPTION:
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.
The Opportunity
This position works out of our Livermore CA location in the Abbott Heart Failure Acelis Connected Health business. Our Heart Failure solutions are helping address some of the Worlds greatest healthcare challenges.
As the Customer Service Specialist you will handle inbound and outbound calls in a fast paced high volume call center. You will interact with customers to assist with demographic member plan and physician changes as well as collecting results and creating supply orders. You will provide customer service by answering customer concerns explaining business policies and policy controls as well as assisting in customer escalations and complaints. The role includes providing testing support product overview and basic technology instructions. Customer Service Specialists provides general assistance as needed to achieve and maintain patient success and satisfaction with remote monitoring.
Principle Responsibilities
The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Handling of Inbound and Outbound customer calls.
Collects receives and records INR results.
Utilizes call scripting provided when conducting patient phone calls.
Contacts physician for INR results based on clinics reporting preferences and as outlined by Acelis Connected Health policies and procedures.
Monitors and assists customers with adherence to prescribed test frequency.
Promotes use of digital platforms
Provides assistance in the use of digital platforms.
Demonstrates knowledge of products used to obtain INR results and provides assistance to customers as applicable.
Responsible for time management adherence to schedule and attendance.
Follows all regulatory policies procedures privacy and security standards in accordance with government agencies including all HIPAA requirements.
Required Qualifications
High School diploma or equivalent
1-2 years of high call volume call center experience
Communicate clearly and concisely both in writing and verbally with others in a professional manner.
Strong computer skills proficiency navigating multiple websites and platforms.
Proficient with Microsoft office programs and smart devices.
Versatility flexibility and willingness to work within constantly changing priorities.
Preferred Qualifications
2 Experience in high call volume call center
2 Experience in a clinical environment
Associates degree
Physical Requirements
Must be able to work sitting down for extended periods of time.
Must be able to work with computer and multiple computer screens for extended periods of time.
No lifting over 10 pounds required without assistance.
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews.
The base pay for this position is
$24.45 $48.95/hourIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
HF Heart Failure
LOCATION:
United States > Livermore : 6465 National Drive
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
Unclear Seniority
Employment Type
Full-Time
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