Field Engineer
Field Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
As a Field Engineer you will be responsible for assisting in Field Team Leader in overall operation & support for our customers. This will be including support our customers with requests and incidents remotely and on site. Additionally you will be a point of contact for the main Service Desk Team supporting our workshop 1st line 2nd line & 3rd line teams during day-to-day operation.
Job Role Responsibilities
- Provide 1st - 3rd line technical support for all customers
- Ensure customer incidents are resolved as quickly as possible (on and off-site)
- Take responsibility and exceed department Service Level Agreements
- Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
- Provide technical guidance to the helpdesk team and field engineers
- Create and maintain strong relationships with other business units
- Ensure that customer and Bechtle equipment/goods are installed to appropriate standards and industry best practice
- Provide occasional support of managed services operations including involvement of weekend tasks
- Provide assistance to service team for technical design implementation and support of customer incidents and projects
- Undertake customer audits and create appropriate documentation
- Create and maintain suitable customer infrastructure / service documentation
- Assist with the planning of internal and customer project work
- Accountable for the change control process and the upkeep of digital records
- Ensure that each service incident or installation is tested as per the clients sign off process and that this information is stored correctly
- Assist in the training and development of service helpdesk staff and field engineers
- Work under own initiatives as part of the service team to ensure high quality support to clients
- Undertake tasks identified by service helpdesk service team leader or technical manager
- Undertake any other duties as required which are deemed necessary to satisfy the needs of Bechtle
- Ensure incident information is recorded accurately and in a timely manner
- Ensure job sheets are accurate and completed daily
- Keep appraised of new and emerging technologies
- Seek and highlight additional opportunities whilst reviewing customers infrastructures
- Suggest improvements for the on-going development of the service department
Job Requirements
- Self-motivated with a positive attitude
- Excellent communication and organisational skills and a team-oriented mindset
- Ability to work in a dynamic environment where hard work and fun are the key ingredients
- Ability to work as part of a team and display teamwork.
- Can work on own intuitive
- Good written skills on job reporting and documentation
What we offer
- Hybrid Working (3 days in / up to 2 days remote if required after probation which is 3 months)
- Northampton based with a modern up to date living space and ample parking.
- Culture Social events Supportive Fun Hard working
- Perks Incentives (holidays vouchers lunches spot prizes)
- Top of the range technology in office and for home working (laptops screens etc)
- Subsidised health care/medical benefits
- Annual Leave 25-30* days plus optional 2 weeks unpaid. *Increases with time spent
- Progression Plan training & mentor programme.
- Minimum 2 years experience in a role of supporting servers networks printers PCs and applications. Ideally this would have been gained within a field role
- Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations
- Experience with other enterprise / mainstream technologies and applications such as Citrix VMware and Cisco are desirable
- Relevant experience of managing maintaining and supporting peripheral equipment including routers switches hubs UPSs printers etc
- Industry recognised accreditations such as MCP MCSA MCSE CCA CCNA are highly desirable
Reports to: Field Team Leader
Jenny Careless Human Resources 44 (0)
Employment Type
Full Time
