Specialist Solutions Engineer - Platform

Available Locations: Amsterdam London Munich Paris Lisbon

What youll do as a Solutions Engineer Cloudflare Platform

Cloudflare is operating as a platform and has been blanding the demarcation of individual product suites to create value by combining solutions from different parts of the portfolio. Whether were combining Application Services with Network Services capabilities or Zero Trust with Developer Services capabilities we run into novel use cases to meet specific customer requirements. Particular combinations of new use cases might not have been deployed and battle hardened on Cloudflare before. Yet as Cloudflare we need to guarantee that we can commit to serving these use cases with trust and confidence. As a critical member of our Specialist Team you act as a spider in the web between Sales Pre-Sales Network Strategy Engineering and Product management and support to make sure that these novel use cases are well understood both inside the sales organisation well positioned with the customer as well as secured within the product engineering and support teams and can operate stable in the customer environment.

You have an interest in diving deep into the Cloudflare platform and dont mind looking under the hood how things work inside the Cloudflare platform. You dont get deteriorated by technical setbacks but even more determined to face them and resolve them. You have a natural ability to build a broad network within a company which you will leverage resourcefully to drive outcomes. You have a resilient mindset as you operate in new parts of our platform and organisation for which no strong processes have been defined yet and you contribute to getting these new motions off the ground.

A trusted technical advisor will help clients find the best solution for their business with a particular focus on Cloudflares cross platform use cases notably first-of-a-kind situations.

• Guide qualified prospects through the Solution Design; showing them the key capabilities of Cloudflares Platform capabilities.
• Drive Proof of Concept stages of the sales cycle with hands-on engagement debugging capabilities and consistent internal and external communication
• Work with your Sales Partners to consistently achieve Pipeline and Revenue goals
• Take clients requirements design the optimized Cloudflare solutions for those requirements and clearly communicate the benefits vs competing solutions potential challenges and possible migration paths.
• Support technical discussions with regards to the Cloudflare platform to ensure sound design and overcome objections.
• Support go-to-market efforts through writing blogs and other reference materials public speaking user groups and conference attendances.

Skill Requirements:

• Strong Curiosity and Learning Agility
• 5-8 years of prior Technical Sales Computer Engineering or related experience
• You are comfortable to operate across the whole Cloudflare portfolio and the platform itself.
• Solid technical understanding of Systems- and Network Architecture and Engineering build on foundational knowledge.
• Fundamental understanding of customer network and application architectures.
• A strong contextual understanding of the Internet and its inner workings (BGP ASNs DNS GRE Peering and Transit PNIs)
• Routing and switching fundamentals (GRE IPSec Subnetting Prefix terminology MSS & MTU VLANs VRRP Spanning Tree Anycast)
• Detailed understanding of workflow from user to application including hybrid architectures with Azure AWS GCP.
• SASE concepts and Zero Trust Networking architectures (Secure Web Gateway CASB DLP DNS DNS over HTTPS IdP/authentication SAML OTP)
• SaaS application integration and tenant controls
• VPN and remote access challenges
• Solid technical understanding of Computer Architecture JavaScript and other key elements of our platform
• Computer Architecture; including a contextual understanding of its history and development. Clear understanding of the advantages to our Isolate technology vs Containers or VMs; and the differences between all three.
• Javascript; both practical (what can I build in it; what features should I use) and comparative (how is it different from Python or C) perspective. Able to clearly articulate the differences between our runtime and or other common options.
• Other programming languages - knowledge and experience of other common languages is preferred. Python and Rust are especially helpful.
• Database technologies. Purpose of a database in systems architectures; advantages of distributed vs centralized models. Able to pick the right technology for a use case based on consistency models latency scaling methods etc.
• AI; High level understanding of trending AI use cases and their architectures; understanding of relevant players in the market and how they differ
• Knowledge and experience of Systems Design
• Familiar with trends and attacks in cyber security (e.g. DDOS SQL Injection Cross Site Scripting etc)
• Experience with Application Security Performance and Reliability products such as WAF Bot Management DDOS Firewall DNS and CDN.
• Hands-on mentality capable of building labs and PoCs to test topologies configurations and capabilities.
• Familiar with trends in cyber security (e.g. RAT/trojans malware ransomware phishing adware cryptomining spam botnets info stealing scareware)
• Hands-on experience with HTTP Based APIs including understanding of API based provisioning awareness of REST JSON Terraform awareness of headers and API tokens and how to leverage these capabilities in a scripting language (e.g. Python).
• SIEM and log analytics platforms
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology and our SSEs are viewed as subject-matter experts. Its incumbent on us to stay up to date not only with Cloudflares specific products but with industry trends.
• Ability to manage a project work to deadlines and prioritize between competing goals
• have the ability to explain complex technical concepts in easy-to-understand terms.
• Ability to work with command line tools
• Ability to learn how to work with Cloudflare specific internal tooling
• Willingness to travel up to 20%

Other desirable skills areas include:

• Youve built a web application either professionally or as a hobbyist and will be able to explain your design decisions.
• Experience with debugging and troubleshooting the Cloudflare platform
• Industry Certification e.g. CISSP CISA CEH or OSCP
• Experience in one or two industry verticals
• Certification with any of the major Cloud Provider

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.