Groups and Events Executive - Aloft London Excel
Groups and Events Executive - Aloft London Excel
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Job Description
POSITION SUMMARY
The Groups and Events Executive (reactive role) is responsible for incoming enquiries (electronic & telephone); from quoting conversion through to the planning and handover to other operations team members for event execution. TheGroups and Events Executive will provide excellent customer service during every element of the event or group enquiry process taking the initial enquiry negotiating rates and contracting. They will need to be dynamic and have good attention to detail coupled with strong selling negotiation & organizational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the event and group sales cycle. They will recognize opportunities to maximize revenue through up-selling conversion and drive repeat business. TheGroups and Events Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling. The role will work closely with Sales & Revenue departments as well as the hotels Operations Departments to ensure a high standard of service delivery resulting in strengthened customer relations and loyalty.
Candidate Profile
Background in customer service role sales event management ideally within a hotel environment preferred.
Previous experience of SFA/Web Opera would be advantageous but not essential
Strong communication skills (verbal listening writing) and a high standard of English is essential. Confident communication style across different channels (telephone e-mail intermediary websites etc.)
Confident sales and planning skills; ability to negotiate; strong problem-solving skills and ability to seek solutions
Strong organisation and time management skills in a fast-paced environment
Good with administration processes and has a high level of attention to detail
Adaptable to change and evolving processes
Ability to execute against an agreed event and group strategy
Ability to use Microsoft Office software applications and hotel system applications
Builds relationships easily
Team player
Effective interpersonal skills
Effective influence skills
Effective decision-making skills Education or Certification
High School completion or equivalent preferable
Day to Day Responsibilities
Responsible for the reactive sales groups and events bookings from enquiry through event planning. Communication channels include telephone e-mail or 3rd party intermediary sites.
Qualifies business opportunities by understanding customer needs and recommends the appropriate features and services of hotel to exceed customer expectations; sells according to the business and operational strategy of the hotel
Creates quotations and proposals based on customer requirements conducts regular follow-up calls to identify changing needs converts enquiries into confirmed bookings issues contracts
Correct use of systems processes to ensure booking integrity consistency & accuracy.
Sells to a pre-determined event and group strategy.
Generate incremental revenue and deliver excellent guest service.
Effectively manages bedrooms blocks and meeting space inventory for assigned groups.
Conducts compelling show rounds to win the business.
Ensures that all enquiries received via the telephone meet the required Test Call standard
Effectively up sells products and services throughout the event process.
Effectively manages customer budgets to maximise revenue and meet customer needs.
Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
Accurately processes the billing and commission calculations for the bookings within 5 days after departure.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
