Administrator of Statewide Operations
Administrator of Statewide Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Requisition ID:49130
Opening Date: 08/29/2025
Closing Date: 09/12/2025
Agency:Department of Human Services
Class Title:SENIOR PUBLIC SERVICE ADMINISTR - 40070
Skill Option:Health and Human Services
Bilingual Option:None
Salary: Anticipated Salary: $10500 - $12474 per month ($126000 - $149688 per year)
Job Type: Salaried
Category:Full Time
County: Williamson
Number of Vacancies: 1
Bargaining Unit Code:None
Merit Comp Code:Term Appointment/ Agency
****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************
Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100 CMS100b or any other document that is not a Resume or CV.
When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Posting Identification Number49130
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
Subject to management approval serves as the Administrator of Statewide Operations for the Family and Community Resource Centers (FCRC). Plans organizes develops implements and manages policies procedures and processes for the Statewide Processing Centers (SPC) Alton Regional Call Center and Bureau of Customer and Support Services. Develops and implements program policies and procedures in accordance with State and Federal regulations to meet the Divisions goals and objectives; performs responsible administrative duties in the management development evaluation and control of the statutes rules regulations and program requirements related to the above offices. Plans develops and provides oversight and direction to new and existing division initiatives that are related to the administration of the Cash SNAP and Medical Assistance programs as it relates to the above offices; ensures reporting requirements to federal partners are completed timely and properly. Represents on behalf of the Division of Family & Community Services (DFCS) as spokesperson at local state and national organizations and task forces giving presentations interpreting and explaining Department of Human Services (DHS) program policy initiatives and mandates. Formulates operational policy and procedural proposals and directs any modification for coordination with statewide implications. Communications with Executive level staff regarding progress approaches and issues related to goals and initiatives as well as the Bureau of Integrated Eligibility Systems (IES) Support to ensure technical barriers are reduced that impact productivity. Serves as a full line supervisor to lower level staff; travels in the performance of duties.
Essential Functions
- Serves as the Administrator of Statewide Operations.
- Attends on-site meetings with operational staff to analyze current service delivery systems recommends approaches and implements changes.
- Ensures federal and state program plans and amendments corrective actions etc. are completed timely and accurately.
- Serves as full-line supervisor.
- Communicates with Executive level staff regarding progress approaches and issues related to goals and initiatives as well as the Bureau of IES Support to ensure technical barriers are reduced that impact productivity.
- Travels to represent the Division as spokesperson at local state and national organizations and task forces giving presentations interpreting and explaining program initiatives and interpreting program policy and mandates; presents information delivers presentations and speaks on behalf of DFCS.
- Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires skill knowledge and mental development equivalent to completion of four (4) years college with course work in a human services social work sociology psychology public health ethics or cultural competency field.
- Requires prior experience equivalent to four (4) years progressively responsible administrative public assistance service experience in a health or human services organization.
Preferred Qualifications
- Three (3) years of professional experience planning organizing developing implementing and managing policies procedures and processes for public assistance services such as cash food and medical assistance programs.
- Two (2) years of professional experience analyzing current public assistance service delivery systems recommending approaches and implementing change.
- Two (2) years of professional experience managing federal and state program plans and amendments corrective actions etc. for public assistance services.
- Two (2) years of professional supervisory experience assigning work providing guidance to subordinates recommending counseling and/or discipline following collective bargaining agreements training staff approving time off and preparing and signing performance evaluations.
- Two (2) years of professional experience communicating with executive level staff regarding progress approaches and issues related to program goals initiatives and technical productivity barriers.
- Two (2) years of professional experience serving as a program spokesperson to local state and national organizations and task forces giving presentations interpreting and explaining program initiatives and interpreting program policy and mandates.
Conditions of Employment
- Requires ability to travel in the performance of duties with overnight stays as appropriate.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours:Mon - Fri 8:30am - 5:00pm; 1-hour unpaid lunch
Work Location:1107 W Deyoung St Marion Illinois 62959
Family & Community Services
Family & Community Resource Center
Administration
Marion/Williamson County
Posting Group:Leadership & Management; Social Services
About the Agency
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy safe and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion Accessibility Responsibility and Equity.
Term Appointment: Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Human Servicess discretion.
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal Sick & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of in the blue ribbon.
Non-State employees should log in on the using the View Profile link in the top right of in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
Non-State employees: click Application Procedures in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
