After Sales Technical Support & Training Instructor - Baoli EMEA
After Sales Technical Support & Training Instructor - Baoli EMEA
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Job Description
In the growing economy market segment Baoli EMEA is currently expanding its central product support team in Lainate (Milano) Italy. It is the companys goal to provide best in class after sales services to its network partners. For that reason we are looking for an After Sales Technical Support & Training Instructor. This position will actively support our international sales & service network in solving their technical issues increasing the networks product support levels and safeguarding serviceability and quality of our truck portfolio. Addition tasks include warranty case management steering of the new truck pre-delivery inspection and coordination of potential field actions across the market this position a close collaboration with our internal network (e.g. the factory in China) is crucial. It will regularly be required to be onsite at our new trucks distribution center in Rolo Reggio Emilia Italy.
We are a small but growing team in which you have the chance to have a real impact on customer satisfaction to implement your ideas to personally grow and to jointly shape the future of Baoli EMEA.
Please note: In this position you will be required to speak English as our network partners are located across Europe Middle East and Africa.
We offer:
A company with future: Baoli EMEA is a growing organization in a very dynamic market. As part of the German KION Group we are establishing a credible foundation for long-term success
Various privileges: possibilities for regular remote work attractive compensations & employee benefits chances to learn new professional skills a canteen with company subsidized prices an open and friendly working environment
Tasks and Qualifications:
Your responsibilities:
After sales quality management
Collect analyze and evaluate product feedback
Define solutions follow-up and safeguard their implementation with our factory
Document and communicate quality improvements
Organize steer and follow-up field actions in EMEA when required
Safeguard compliance of technical standards in collaboration with our factory and network partners
Steer and optimize the pre-delivery inspections performed in our facility in Rolo Italy
Represent after sales interests in the development of new products
Network enablement & process development
Actively cultivate the relationships with our network partners
Monitor the product support level within the Baoli network identify improvements and educate our organization to improve the overall technical product support (e.g. diagnostics)
Evaluate special training needs prepare and carry them out
Technical implementation of new products and projects
Manage continuous process improvements
Provide feedback to our internal suppliers to improve our overall service level
Qualifications:
Certified technician or an engineering degree (mechanical and electrical)
Experience in customer service
Good analytical skills
Team player with hands-on mentality
Organized solution-driven and proactive
Open persistent and friendly nature
Fluent in written and spoken English
PLEASE SEND YOUR CV ONLY IN ENGLISH.
Workplace: Lainate (MI) - Italy
Employment Type
Full Time
