Junior Tech Support Engineer
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Were looking for a Junior Tech Support Engineer to join our Helpdesk team! Youll be the go-to person for basic tech support requests in the office - from helping fix laptops and setting up new hires to keeping our Wi-Fi and printers happy. Youll learn a ton work hands-on and grow your IT skills by supporting colleagues and solving real-world problems every day.
This role is based full-time in the office Monday to Friday during core hours (8-9am start to 5-6pm finish).
RESPONSIBILITIES
Tech Support
- Be the first point of contact for tech help - laptops Wi-Fi printers phones etc.
- Troubleshoot basic hardware and software problems.
- Install software updates and help set up new devices (Windows/macOS).
- Make sure meeting rooms and video conference equipment are working smoothly.
User Support & Onboarding
- Set up IT equipment for new hires and give them a mini how to IT session.
- Help colleagues with simple issues like password resets VPN connections and MFA.
- Serve as the first point of contact for incidents escalating them appropriately
Ticketing and Documentation
- Manage and track support tickets.
- Keep records of what you fix and help create easy-to-follow guides for common issues.
- Flag recurring problems and suggest fixes.
Qualifications :
QUALIFICATIONS
Technical Skills
- Basic knowledge of Windows 10/11 macOS and common office tools (Microsoft 365 etc.).
- An idea of how networks work (Wi-Fi VPN)
- Youve used remote support tools (like TeamViewer) before.
Soft Skills
- Friendly and patient when helping others (even if they swear they restarted it already).
- Curious and eager to learn new IT tricks.
- Good at staying organized and juggling a few tasks at once.
Experience & Education
- Some experience (internships part-time work or first job) in IT support is great - but if youre motivated and tech-savvy were willing to teach!
- Degree or studies in IT Computer Science or similar are a plus.
- English language skills (B2 level or higher). Bonus points for Polish Spanish French or Portuguese.
WHY THIS ROLE MATTER
The Helpdesk team is the frontline of IT support ensuring employees can work without disruptions. From troubleshooting hardware and software to maintaining office IT infrastructure this role keeps daily operations running efficiently. Without it small tech issues could snowball into major productivity roadblocks slowing down teams and impacting business performance. Your work directly enhances user experience minimizes downtime and keeps the organization moving forward.
Additional Information :
Why Join InPost
- Opportunity to work in a diverse international and cross-functional environment along with leading experts.
- You work and learn from a senior leader and their leadership team expanding your experience and exposure in the e-commerce and logistics industries.
- InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe.
- Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development.
- You will feel a part of the InPost community that makes an impact on sustainability convenient deliveries and the circular economy every day.
- Excellent working environment and flexible hours
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
InPost S.A. a company listed on Euronext Amsterdam - is the leading out-of-home e-commerce enablement platform in Europe. InPost Group operates across key geographies: Poland, the UK, Italy and the Iberian Peninsula, as well as France and Benelux, through its subsidiary, Mondial Rel ... View more
