Service Desk Specialist
Service Desk Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Service Desk Specialist in our IT Department you will join a team where you will actively take charge of :
- Collaborators assistance for 1300 people in the HQ and branch offices
- Office applications (standard and business) including treatment solving and follow-up of issues
Your missions
- Ensure telephony duties and reception of employees according to Service Desk opening hours
- Provide support to PC users for workstation setup peripherals account access network connectivity printing services and Microsoft Office applications
- Perform initial troubleshooting and deliver timely solutions where possible; if the issue cannot be resolved escalate it to the appropriate team
- Classify process and document all requests and incidents in the ticketing system ensuring proper follow-up with collaborators
- Contribute to the maintenance of the knowledge database with clear and practical solutions
- Record hardware movements (delivery and return of laptops phones and peripherals) and keep related information up to date
Qualifications :
- Federal VET Diploma in IT (CFC/EFZ) or equivalent qualification
- First experience in IT Service Desk or IT Support environment
- Familiarity with Active Directory (Entra) Windows 10/11 Microsoft Office applications and standard ticketing systems (ideally Jira Service Desk)
- Strong service orientation professional work ethic and attention to detail
- Good communication skills and ability to support non-technical users
- Team-oriented mindset combined with autonomy and willingness to learn
- Fluent in German and English; knowledge of French is an advantage
Additional Information :
SQ2
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
