Lead, Experience

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Canada Goose isnt like anything else. Weve built something great something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose youre part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition observe every detail and are building a community that believes in living bravely and coming together to support game-changing people.

Here opportunities are everywhere - to try something new to learn to do meaningful and impactful work and theyre yours for the taking.

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Canada Goose nest comme aucune autre entreprise. Nous avons bti quelque chose de grand quelque chose de spcial une marque emblmatique de style de vie avec une histoire authentique et cur de cette histoire se trouve notre promesse : inspirer et permettre chacun de spanouir dans le monde extrieur. Vivre ciel ouvert.

Chez Canada Goose vous faites partie dun mouvement plus grand que vous. Un mouvement qui cherche puiser dans le pouvoir rparateur de la nature et qui est anim par une mission : garder la plante froide et les gens au chaud. Nous affrontons toutes les conditions prtons attention chaque dtail et construisons une communaut qui croit en une vie audacieuse et solidaire autour de personnes qui changent les rgles du jeu.

Ici les opportunits sont partout pour essayer quelque chose de nouveau pour apprendre pour accomplir un travail significatif et porteur de sens et elles sont votre porte.

Position Overview:

Key Responsibilities:

Customer Journey:

• Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into an exceptional customer experience; track report and measure relevant KPIs.
• Teach coach and demonstrate service and selling behaviours that drive relevant KPIs and reflect a luxury culture and help each team member become a highly accountable and effective brand representative.
• Address customer issues and coach team on resolutions.
• Lead culture of clienteling ensuring Brand Ambassadors are fostering consistent elevated engagement with top clients by leveraging provided tools.

Talent Development & Engagement:

• Support a culture of talent development and ongoing education for the store team.
• Maintain an inclusive and diverse working environment.
• Lead execute and follow up on all educational initiatives and strategies.
• Actively coach and develop team members to improve performance and foster growth.
• Continuously coach selling and service behaviours that drive Brand Ambassador performance and enhance the customer journey.
• Inspire and support an outstanding employee experience and drive Employee Engagement.
• Maintain an open-door environment that encourages feedback and discourse.
• Support store management team in recruitment efforts aimed at building external network of talent.

Operational Excellence:

• Teach coach and ensure consistent use of strategic tools communications platform payroll management queue management learning management virtual appointment platform.
• Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.

Store Financial Performance:

• Achieve or exceed sales targets including both the top and bottom-line results.
• Continuously analyze key performance indicators and support action plans that drive performance.
• Partner with store management to ensure store has adequate resources to achieve and exceed performance goals. (e.g. inventory labour).

Experience Education and Designations:

• 2 to 3 years of leadership experience in a related industry.
• Bachelors Degree in a related field is preferred
• Experience working with luxury lifestyle brands is an asset.
• Previous Flagship or high-volume traffic experience is an asset.
• Experience in guest relationship management tools.
• Payroll and expense management.

Knowledge Skills and Attributes:

• Solid understanding of retail math and metrics; using analytics to drive the business.
• Guest experience enthusiast driving performance through internal KPIs.
• Analytical driver with keen attention to detail.
• Is agile and able to quickly change course as needed.
• Ability to stand for long periods of time and flexible to work retail hours (standard peak and holiday).
• Strong time management and organizational skills ability to multi-task in a fast-paced environment.
• Proficiency in another language is an asset.

Working Conditions:

• Environment: This position is based in a Canada Goose Store in either a prominent high-street (Stand Alone) or a Premium Shopping Centre (Mall) environment. These stores vary in size and traffic and could be newly built or renovated. The expectation is that the Lead of Experience is leading on the floor.
• Hours: This position is a critical leader as they are responsible for customer and employee experience. This position will be required to be available based on the needs of the business. Weekends are a key part of our business and most weekends will require the Leader of Experiences presence.

Whats in it For You

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part ofCG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world identify challenges and to discover design produce and deliver great products and service. Our different perspectives are what enable us to create dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interviewaccommodation for your interview please e-mail us at.

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Ce que nous vous offrons :

• Une entreprise fonde sur des racines et un patrimoine canadien
• Votre travail est reconnu grce un programme global et concurrentiel de rcompenses totales
• Des opportunits dvolution de carrire travers de nombreux programmes internes et externes
• Donnez et recevez de la reconnaissance avec nos programmes Goose Rewards et ICON Rewards
• Faites partie de CG Gives : programme de dons jumels et congs pays pour faire du bnvolat auprs des organismes qui vous tiennent cur
• Accs des outils et ressources pour soutenir votre sant physique et mentale favoriser le changement et renforcer les liens avec vos collgues
• Des leaders et des collgues inspirants qui vous lveront et vous aideront grandir

Nous croyons au pouvoir de linclusion et sommes passionns par la cration et le maintien dun environnement de travail inclusif et quitable o chaque employ peut tre authentique chaque jour. Nous sommes convaincus que chacun de nos membres dquipe enrichit notre diversit en nous exposant diffrentes faons de comprendre le monde didentifier les dfis et de dcouvrir concevoir produire et offrir dexcellents produits et services. Ce sont nos perspectives varies qui nous permettent de crer rver et vivre ciel ouvert.

Canada Goose est un employeur offrant lgalit des chances et sengage fournir des mesures dadaptation en matire demploi conformment au Code des droits de la personne de lOntario et la Loi sur laccessibilit pour les personnes handicapes de lOntario.

Il existe plusieurs faons de passer une entrevue avec nous! Si vous avez besoin de mesures dadaptation pour votre entrevue veuillez nous crire ladresse suivante : .