Customer Success & Support Associate 100%
Customer Success & Support Associate 100%
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CHF 3500 - 4500
1 Vacancy
Job Description
At Splint Invest we make alternative investments like art wine watches or rare collectibles accessible to everyone. Were growing fast and have one of the highest NPS scores in the industry. Why Because we take Customer Success seriously.
Now were looking for a motivated tech-savvy team member to join our Customer Success Team and help us keep the bar high and go even further.
Tasks
What Youll Do
- Provide first- and second-level customer support via chat email and phone
- Help users with onboarding questions about investments payments and platform usage
- Learn and support our internal tools & tech stack (training provided no coding needed)
- Play a key role in increasing the conversion from app install to active investor
- Build and maintain proactive relationships with new users not just reactive support
- Collaborate with tech & product to escalate and solve complex issues
- Support in internal admin tasks including payment handling and quality controls
How we measure your success
- First reply time: how quickly you respond to users
- Resolution rate & time: how efficiently you solve user problems
- Customer satisfaction (CSAT) and feedback scores
- Conversion uplift: how your proactive support helps more users become active investors
- Consistency & accuracy in admin and internal quality tasks
Requirements
Who You Are
- Youre early in your career but hungry to learn and grow into a more client-facing or product-related role
- You enjoy solving problems and working with both people and tools
- You have a basic understanding of tech / IT systems (e.g. REST APIs ticketing tools platform logic)
- You speak French and English fluently German is a plus!
- You like working independently but never hesitate to ask when stuck
- Experience in support customer success banking or fintech is a plus but not required
Benefits
Why Youll Love This Job
- Hands-on experience in a fast-growing fintech
- Direct access to founders & tech team
- On-the-job training in support systems fintech workflows & internal processes
- Career development towards client success operations or product
- Hybrid work setup Office in Zurich flexible hours remote possible
At Splint Invest Customer Success is not just a service its a mindset. We want every user to feel seen heard and confident. You will help make complex investments accessible and your input will directly shape how we grow our user base and our brand.
Employment Type
Full Time
