Client Services Project Manager III
Client Services Project Manager III
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Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Key Responsibilities:
- Independently manages a client portfolio of moderate to strategic or complex projects
- Leads the delivery of all technical and service aspects of projects and studies for clients looking for opportunities to create better efficiencies or creative problem solving for more successful outcomes.
- Empowered to design the preliminary design of the study and manage the study end to end
- Connects and collaborates with key team members within the company and will have direct contact with all internal departments and one on one contact with external customers.
- Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
- Appropriately represents and ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
- Provides accurate and timely financial forecasting and reporting
- Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
- Participates in cross-functional business process improvement activities as required.
As Demonstrated By:
Project Management
- Independently manages several medium size and/or complex active projects (number of projects depends on client needs and complexity of projects)
- Structures project(s) in line with client strategy inclusive of identifying needs establishing goals defining resources requirements and tracking performance. Skilled at identifying gaps and prioritizing improvement opportunities.
- Proactively diagnoses project challenges developing solutions and/or overcoming undesirable situations with minimal guidance and may mentor other team members on project resolution.
- Effectively defines tracks and manages budgets and revisions to reflect scope changes and established commitments.
- Understands customer contract terms & conditions and skilled in negotiation techniques
Client Relationship Management
- Performs and interprets comprehensive need analyses which reflect an understanding of the customers target market and value proposition.
- Knowledgeable of Thermo Fishers solutions portfolio and communicates companys value proposition in relation to the competition.
Technical Knowledge
- Independently leverages and interprets data to ensure successful project results and customer satisfaction.
- Leads projects efficiently in different systems and maintains accountability for individual and team outcomes
- Advances the efficiency and effectiveness of work processes procedures and outputs.
Project Management Leadership
- Seeks mentorship and guidance to drive personal development and further strengthen project management.
- Ensures that all communications are clear focused and based on a solid understanding of needs using the most appropriate medium.
- Works with others to quickly resolve or collaborate on solutions to problems. Facilitates alignment on timelines among cross-functional teams.
- Takes ownership for project results fosters respect from team members and ensures agreement on the overall vision.
Key Requirements:
- Education: Bachelors degree or equivalent experience
- Years of Experience:
- 4 to 5 years of experience in project management or client facing roles; experience in pharma environment preferred but not required
- 3 years experience acceptable if holding an advanced degree
Required Experience:
IC
Employment Type
Full-Time
