Service Delivery Manager - Asset Servicing
Service Delivery Manager - Asset Servicing
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Salary Not Disclosed
1 Vacancy
Job Description
You will be part of the BPaaS Asset Servicing division which consists of multiple teams and highly qualified Banking Specialists (100 FTEs) providing excellent Business Processes as a Service in relation to Corporate Actions Income and Tax. You will report directly to the Head of Service Delivery. With Avaloqs state-of-the-art banking software and smart reliable processes we aim to provide efficient value add services in a constantly changing banking environment.
Your key tasks
- Be the contact point for Regional delivery organizations as well as to the SDM Head
- Accountable for service delivery quality vs global clients
- Act as a first escalation point for service delivery issues address by global clients to Service Manager
- Be accountable for management of major incidents within the global area coordinating the needed actions with all relevant stakeholders
- Provide weekly structured report on service requests and operational issues to his/her Heads of each Area Service Delivery Heads and Service Managers
- Document meeting minutes and outcomes and ensure actions are completed timely and escalated where needed to Heads of each Area
- Support the managers and team members to resolve the day to day service issues strictly related to clients
- Accountable to define maintain and improve client SLAs OLAs and Global SLA of the tower
- Key participant in defining and refining KPI contents anchored by Service management towards all clients during onboarding and periodic reviews
- Suggestion of enhancements and automations supporting the team in line with SLAs established security policies published processes and global strategy
- Participate in client governance meetings like SOC and STC when invited on need basis
- Lead client driven projects for the Asset Servicing area
Qualifications :
- Skills in Avaloq Banking Suite Excel Word Outlook and PowerPoint
- Project Change Quality and Risk Management skills
- Know-How of the banking industry
- Analytical communication and flexibility/adaptability skills
- Fluency in English and German
It would be a real bonus if you have
- Any other language skills
Additional Information :
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire compensate and promote regardless of origin age gender identity sexual orientation or any other fantastic traits that make us all unique we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
