Senior ITSM Engineer
Senior ITSM Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Senior ITSM Engineer ITSM Lifecycle Implementation Zurich (Hybrid)
Were looking for a Senior ITSM Engineer to join a dynamic project team supporting the rollout and ongoing development of a new IT Service Management (ITSM) solution for a well-known organisation in Zurich.
This is a great opportunity to take on a key technical role in an active implementation project with real impact across core ITSM processes.
What Youll Do
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Drive the implementation of a new ITSM platform (e.g. ServiceNow Jira Ivanti BMC Remedy)
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Develop and enhance ITSM processes:
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Incident Change Service Request and Configuration Management
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Automate workflows using PowerShell SQL and other scripting tools
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Maintain and expand the CMDB ensuring data integrity and structure
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Manage data imports from source systems and optimize interfaces
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Act as a trusted partner to the team and grow into a go-to expert for ITSM topics
What You Bring
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5 years experience in ITSM engineering and project delivery
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Strong background in:
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IT Asset & Configuration Management
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Scripting & automation (PowerShell SQL; C# is a plus)
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API development & system integration
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ITSM process design & tool configuration
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ITIL and/or DevOps experience
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Fluent German and English communication skills
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Collaborative team player with a proactive hands-on approach
Bonus Points
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Experience in the insurance sector
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Certifications in ITIL or DevOps
Employment Type
Full Time
