Customer Engagement Lead, Key Accounts and Contracts

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team thats revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases.

As an employee youll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide contributing to global health initiatives.

Modernas commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients lives worldwide.

Moderna is solidifying its footprint in Basel the vibrant hub of pharmaceutical innovation in Switzerland to further our mission of delivering the greatest possible impact to people through mRNA medicines. As we grow our international operations and commercial activities in Basel we invite global talents to join us in this exciting journey of transforming medicine and impacting lives worldwide.

Moderna is seeking a strategic and customer-focused Customer Engagement Lead Key Accounts & Contracts to support its vaccine portfolio in Switzerland. Reporting to the Country Director Switzerland this role is critical in advancing Modernas commercial footprint as we transition into an endemic COVID-19 model and expand to new product launches. This individual will act as the central orchestrator of Modernas engagement with wholesalers key accounts and buying groups across Switzerland ensuring seamless execution of our commercial strategy and excellence in customer service. With a cross-functional collaboration mindset and strong local market knowledge the role will enhance Modernas status as a preferred partner while helping deliver critical mRNA medicines to Swiss patients. Based in Basel this is a sole contributor role.

Heres What You Will Do:

Your key responsibilities will be:

• Own and lead customer engagement activities for all key accounts and wholesalers in Switzerland.

• Define and execute tailored engagement strategies based on deep understanding of customer needs and Modernas portfolio.

• Implement investment communications and activation strategies in collaboration with cross-functional teams.

• Lead operational planning for in-field and remote customer interactions driving adoption of Modernas vaccines.

• Ensure accurate and timely delivery of vaccines by coordinating with Supply Chain Regulatory Quality and Access teams.

• Collaborate on vaccination campaign development from strategic planning to field execution.

• Drive enhancements to ordering platform tools in partnership with providers to improve customer experience.

• Serve as the point of contact for risk mitigation and contract negotiation across all commercial channels.

Your responsibilities will also include:

• Develop long-term relationships with key national and cantonal stakeholders and buying groups.

• Monitor customer performance against agreed KPIs and initiate corrective actions with internal stakeholders as needed.

• Support Modernas tender execution strategy in Switzerland through effective project management.

• Act as a builder of Modernas commercial vaccines presence in Switzerlandlaying a foundation for future launches.

• Integrate customer insights digital tools and market analytics to continually refine engagement priorities and improve impact.

• Uphold compliance with Modernas policies SOPs and all Swiss healthcare regulations.

The key Moderna Mindsets youll need to succeed in the role:

• We behave like owners. The solutions were building go beyond any job description.
  Youll take ownership over all aspects of the Swiss customer engagement strategyrepresenting Modernas portfolio while delivering customer-centric solutions across account management contracting and delivery.

• We digitize everywhere possible using the power of code to maximize our impact on patients.
  By leveraging digital platforms and data tools to streamline engagement and optimize order management youll directly influence patient access and the delivery experience in the Swiss market.

Heres What Youll Need (Basic Qualifications)

• Bachelor/Master/PhDs Degree with progressive excellence in pharmaceutical/biotech sales marketing and/or tender management with a preference for prior experience in vaccines

• Demonstrated track record of building and driving volume and profitable revenue growth with key corporate or public sector accounts

• Robust understanding of the Swiss Healthcare system of health policy and health care system stakeholders at national cantonal and local level

• Fluent in German and one other Swiss langueage with strong business English skills.

Heres What Youll Bring to the Table (Preferred Qualifications)

• Proven track record in leading customer engagement and value-driven projects particularly in developing and deploying MVPs.

• Experience with Key accounts and wholesalers management is essential.

• Extensive knowledge of Swiss wholesaler and key accounts (buying groups) network and proven experience of successful intercations

• Strong customer centric mindset across the various dimensions of the role.

• Strong leadership skills with a focus on operational excellence and strategic customer management.

• Ability to translate customer insights into actionable value solutions.

• Expertise in project management particularly in the development and roll-out of new offerings.

• Embracing Moderna mindsets especially for dynamic range digitize everywhere and pivot fearlessly based on new data as well as obsess with learning.

• Must be comfortable with ambiguity and a fast-paced highly dynamic environment that is being defined in real-time. You should be driven and willing to think creatively and pursue new or novel approaches to business and market development

• Excellent communication presentation collaboration and influencing skills across internal and external stakeholders

• Excellence in both strategy setting and simultaneous execution

• A desire to make an impact as part of a high-growth transformational company that is Bold Relentless Curious and Collaborative

At Moderna we believe that when you feel your best you can do your best work. Thats why our global benefits and well-being resources are designed to support youat work at home and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness nutrition and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary year-end shutdown
• Savingsandinvestments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .