Solution Advisor (f/m/d) Customer Experience
Solution Advisor (f/m/d) Customer Experience
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1 Vacancy
Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
PURPOSE AND OBJECTIVES
TheCustomer Experience Solution Portfolio isdesigned to offer businesses an integrated approach to delivering real-time experiences to customers across all digital channels. Customers can exchange information such as customer data between various systems to produce a 360-degree view of the following SAP productsare included in the SAP Customer Experience LoB: SAP Commerce Cloud SAP Sales Cloud SAP Service Cloud SAP Marketing Cloud and SAP Customer Data Cloud.
SAP CUSTOMER EXPERIENCE (CX) - WHAT WE DO
At SAP CX we enable our customers to deliver consistent contextual relevant and trusted experiences totheircustomers regardless of channel or device. SAP CX is all about redefining customer engagement to provide exceptional customer user experiencevia our solutions:
- SAP Marketing Cloud
- SAP Commerce Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP Customer Data Cloud
Checkout out our SAP CX solution portfolio: DESCRIPTION
The SAP Customer Experience Solution Advisor identifies understands and defines customer needs to develop and maintain standard product demonstrations and materials to close business and increase revenue. During these cycles they often take on the role of a Solution Captain. The Solution Advisor is considered one of the most knowledgeable PreSales persons on a given solution in the Business unit they support.
Expectations & Tasks
- Responsible for highly complex/visible pre-sales and/or post-sales support of company products/systems.
- Provides advanced-level technical support to complex sales presentations and product demonstrations.
- Provides answers to customer / internal SAP team inquiries concerning advanced solution topics focusing on driving customer success and business outcomes.
- Supports regional and offshore Solution Experience teams in building demos based on customer requirements to demonstrate the applications feasibility often requiring rapid prototyping.
- Will participate in demo system design planning and spec-out configuration requirements if needed.
- Quickly establishes oneself as the thought leader of the VAT and fine-tunes account strategy.
- Guides team in creating overall theme & competitive differentiation (value wedges).
- Executes vigorous dry runs on strategic deals and customer engagements.
- Effectively transitions engagement to implementation partner / Field Services.
- Is proactively sharing their knowledge with the greater PreSales community through Solution Hubs or other enterprise social media where collaboration occurs.
- Has broad knowledge of the SAP solution portfolio and the ability to cover discussions and provide a point of view across the SAP portfolio.
- Has deep knowledge of the SAP Customer Experience solution portfolio to demonstrate many/all products within at least one central solution area.
- Knows multiple Industries and can provide Industry specific solutions insights and perspectives to our customers.
Experience & Language Requirements
- 3 years of presales experience.
- 3 years of solution specialist (or equivalent customer-facing) experience in areas appropriate to the job.
- Demonstrates 10 successful engagements.
- Expert knowledge/expertise on end-to-end processes/solution matching.
- Experience in sales and sales processes.
- Excellent presentation and communication skillsinEnglish and German.
- Business level local language: expert.
Education
- Bachelor equivalent: minimum requirement.
- Master equivalent: optional.
- MBA / Ph.D.: optional.
#SAPCSCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 421512 Work Area: Presales Expected Travel: 0 - 50% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
