Group Operations Manager
Group Operations Manager
Posted on :
02-09-2025
Employer Active
1 Vacancy
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Job Description
About HCLTech
HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services. We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet. As a company we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you visit
Tower Lead (Support & Operations)
Job Summary
To ensure timely resolution of escalations according to agreed-upon norms deliver reports and services as outlined in the SOW and effectively implement organizational initiatives. (1.) Key Responsibilities
1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives
HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services. We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet. As a company we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you visit
Tower Lead (Support & Operations)
Job Summary
To ensure timely resolution of escalations according to agreed-upon norms deliver reports and services as outlined in the SOW and effectively implement organizational initiatives. (1.) Key Responsibilities
1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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