Customer Service Advisor

Willenhall - UK

Monthly Salary: Not Disclosed

Posted on: 02-09-2025

Vacancies: 1 Vacancy

Job Summary

What you would do as our Customer Service Advisor

As our Customer Service Advisor you will be responsible for advising and interacting with customers to provide answers to queries involving our product or services offered by Door Hardware Group. As part of this exciting opportunity you will process customer orders promote tools available to customers support & update customer regarding their orders and delivery status as well as providing first line support for technical queries from our customers.

You would also:

Answer customer calls within agreed Service Levels for the Door Hardware Group.

Ensure that all calls taken are wrapped up at the end of each call.

Provide support with orders on price hold stock hold credit hold and take ownership of these activities to ensure that we deliver the best service possible to our customers.

Maintain Door Hardware Group Document Management to ensure accurate and up to date information is available.

Resolve any complaints and escalate to Customer Services Manager where necessary to ensure a timely resolution is provided to our customers.

The skills and experience you need
We are looking for someone who:

Has experience working within a busy customer focused environment.

Has the ability to work under pressure to deadlines with a strong determination to solve problems and resolve queries.

Is positive and friendly telephone manner.

Has experience of using Microsoft office packages with good computer skills.

Is confident and resilient with the ability to deal with conflict and difficult people.

We review applications regularly so dont wait

We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

Lets create a safer and more open world - together!

To find out more about us visit

Who you would be working with

The Door Hardware Group a business unit of ASSA ABLOY Opening Solutions UK & Ireland offers a renowned and extensive portfolio of innovative security safety and design solutions. Our portfolio comprises of mechanical and electro-mechanical ranges. Combining reliability with innovation we provide solutions expertise and consultative advice to specifiers trade distributors OEMs and system integrators working in commercial education and healthcare sectors.

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

Required Experience:

Unclear Seniority

Can you bring your administrative skills to our Customer Service department Join our team based in Willenhall UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.What you would do as our Customer Service AdvisorAs our Customer Service Advisor you will be resp...