Operational Trainer
Operational Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
As an operational trainerfor Fish and Thistle you will design deliver and evaluate training programs for employees on insurance products compliance and operational procedures ensuring they have the necessary skills and knowledge to meet business and regulatory goals.
What youll be doing:
- Deliver on-the-job training across operational departments and to key external partners.
- Conduct training needs analysis using performance data QA findings audits and stakeholder input.
- Map capability gaps to curricula across new business MTAs renewals and claims.
- Create concise practiceled learning: SOPs quick-reference guides elearning facilitator packs and job aids.
- Align materials with policies controls and system releases; keep content versioncontrolled and current.
- Deliver induction systems process and refresher training (virtual and inperson).
- Partner with Operations Quality/Compliance HR/L&D and IT to align training to priorities and releases.
- Provide clear training plans calendars and progress reporting.
- Support change initiatives (new systems processes products) with readiness training and comms.
What were looking for:
- Proven experience delivering operational/process and systems training in a fastpaced environment.
- Industry experience relevant to the operation (e.g. insurance/broking financial services shared services contact centre).
- Strong facilitation classroom management and coaching skills.
- Ability to convert SOPs and process maps into clear scenariobased learning.
- Confident with LMS/LXP tools virtual delivery platforms and content authoring tools.
- Dataliterate: evaluate training impact and translate insights into improvements.
- Excellent communication stakeholder management and planning.
- Accreditation in L&D (e.g. CIPD L&D TAP Train-the-Trainer) or equivalent (Desirable not essential).
Why PIB Group
PIB Group is one of the UKs fastest-growing insurance businesses offering real career progression professional development and a collaborative culture where your work truly matters.
We encourage our people to be collaborative with entrepreneurship at our core. We are a fast-paced growing organisation and an exciting place to be.
We also value ambition and creative thinking. You dont have to tick every box to apply if you bring fresh ideas and a drive to grow wed love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race colour gender religion disability age sexual orientation or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process please reach out to
#HP
Employment Type
Full-Time
