On-site Technology Support Services
On-site Technology Support Services
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$ 56200 - 96500
1 Vacancy
Job Description
As a member of the On-site technical support team you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself and a better working world for all.
Audio Visual Responsibilities of an On-Site Technician:
- Microsoft Surface Hubs Understand how to configure surface Hub settings including display and audio settings and network configurations. Ability to reset or reconfigure the device when necessary.
- Crestron Diagnose and resolve network connectivity issues for Crestron devices including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audioissues such as volume control speaker output and microphone functionality. Troubleshoot video issues including display problems and resolution settings.
- Microsoft Teams Rooms Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
- Additional technologies to support - Condeco Barco Click Share Pano Polycom Cisco AV equipment (speakers cameras and monitors/kiosks)
Technical Responsibilities of an On-Site technician:
- Providing support to all customers within your coverage location(s): who may be working on-site at a client engagement or off-site
- Troubleshooting and Problem solving: PC MAC application AV and network connectivity issues etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Working knowledge of Microsoft applications: Outlook Teams OneDrive Office365
- Asset management: shipping receiving tracking and managing hardware assets from acquisition through disposal process
- Printer support (installation configuration relocation and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other EY locations client engagement sites or off-site events
- Provide remote hands support while guided by our network operations team (checking ports tracing cables rebooting hardware upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
Interpersonal skills an On-site technician should have
- Outstanding customer service skills
- Excellent communication skills
- Great team mentality
- Self-motivated organized detail oriented ability to multi-task
- Desire to learn and build a career as unique as you are
Experience Requirements
- 2 years of on-site technical support experience or degree in related discipline
EY exists to build a better working world helping to create long-term value for clients people and society. EY is an equal opportunity affirmative action employer providing equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy national origin disability status or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Fortune Best Workplaces for Women
Fortune 100 Best Companiesto Work For list for 24th year. (US)
Americas Greatest Workplaces for Diversity 2023 by Newsweek
- Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
Employment Type
Full Time
