Advantive Group (Commerce Vision) | Customer Support Engineer
Advantive Group (Commerce Vision) | Customer Support Engineer
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Job Description
On behalf of Advantive Group (Commerce Vision) SD Solutions is looking for a talented Customer Support Engineer.
With a passion for customer service as a Customer Support Engineer at Commerce Vision you will play a crucial role in helping our customers optimise the power of our products. Working with a team of experts you will apply your excellent problem-solving skills to ensure the quality and timely resolution of customers support requests. Our people and our customers are central to everything we do at Commerce Vision. The ability to communicate with customers and colleagues in an effective and professional manner establish rapport and share knowledge is crucial to this role
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
- Provide technical support to customers ensuring timely and high-quality issue resolution.
- Troubleshoot and resolve SQL/database-related problems (queries stored procedures triggers functions).
- Debug issues using browser development tools and other technical methods.
- Collaborate with colleagues and share knowledge to improve team expertise.
- Communicate effectively and professionally with customers and team members.
- Continuously learn new skills and adapt to complex products and custom setups.
- Document solutions and contribute to improving support processes.
Requirements:
- A passion for learning and proactive knowledge sharing;
- Excellent troubleshooting and problem-solving skills;
- Logical thinking and inquisitive mind;
- Prior experience in a SaaS Support environment;
- SQL knowledge and skills (database queries stored procedures triggers and functions);
- Ability to debug using web browser development tools.
Advantages:
- Previous exposure to Microsoft Azure (preferably Durable Functions);
- Knowledge of technologies such as HTML JavaScript jQuery and CSS;
- Experience with using or supporting ERP systems such as PRONTO Microsoft Dynamics Nav Dynamics AX NetSuite and SAP.
- Knowledge of e-commerce applications such as Commerce Vision Magento Shopify Big Commerce PRONTO Woven Neto Hybris and SANA Commerce.
About the company:
Commerce Vision (Advantive Group) provides market-leading products to achieve our mission of simplifying B2B Commerce for our Customers. Our products include CV ecommerce a B2B focused ecommerce product Commerce Vision (Advantive Group) a simple and easy-to-use field sales and merchandising product and Lucy our purchase order automation platform. NDA was proudly founded in Brisbane and serves customers in Australia New Zealand and the US. We have staff across Australia New Zealand and Vietnam.
Our experience knowledge and understanding of our customers has earned us a reputation as trusted partners with close to $4bn per annum flowing through our applications.
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Employment Type
Full-Time
