Telemarketing Supervisor - Weekends and Evenings (Potential 3 Days off)

Joyce Windows Sunrooms and Baths
Evening & Weekend Shifts Available (12 PM 8:30 PM)
Competitive Pay Performance Bonuses Weekend Supervisors Can Potentially get 3 Days Off

Ready to Lead a Winning Call Center Team

Are you an experienced leader with a passion for coaching motivating and driving results Do you thrive in a fast-paced outbound call center environment If you want to lead from the front and be part of a growing team this is the opportunity for you!

Joyce Windows Sunrooms and Baths is looking for a Call Center Appointment Setter Supervisor to manage mentor and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only no cold calling! Your job is to keep the team focused motivated and hitting their numbers every day.

What Youll Do

• Lead coach and motivate a team of outbound Appointment Setters to achieve daily and weekly goals
• Oversee day-to-day call center operations to keep schedules scripts and performance on track
• Provide ongoing training and uptraining to improve conversion rates and team effectiveness
• Monitor KPIs calls and appointment metrics to drive consistent performance
• Resolve escalated homeowner concerns with professionalism and empathy
• Work closely with management to set strategies and hit department goals
• Generate performance reports and find opportunities to improve results

What Were Looking For

• Previous supervisor or team lead experience in a call center telemarketing or appointment setting role
• Strong leadership and coaching skills able to motivate and hold people accountable
• Excellent communication and problem-solving abilities
• Comfortable working with CRM systems scripts and performance metrics
• Ability to thrive in a fast-paced goal-driven environment
• High School Diploma or GED required additional education a plus

Why Youll Love Working Here

Competitive Salary Bonuses your results drive your pay
Weekend Supervisors Can Potentially get 3 Days Off
Health dental vision
Paid time off holidays
401(k) retirement plan
Career growth opportunities within a fast-growing home improvement company

Schedule

Evenings & Weekends Available
Typical Shift: 12:00 PM 8:30 PM

About Joyce Windows Sunrooms and Baths

For decades weve been a trusted name in residential home improvement providing homeowners with top-quality solutions and exceptional service. Were growing fast and need strong leaders who want to be part of something big.

Apply Today Be a Part of Our Leadership Team!

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Required Experience:

Manager