Digital Banking Fraud Analyst (in-office) - UT, CA, AZ, and NV
Digital Banking Fraud Analyst (in-office) - UT, CA, AZ, and NV
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Job Description
Zions Bancorporationis transforming what it means to work for a financial institution. We operate in a fast-paced information-driven environment which means we need people who bring diverse experiences perspectives and expertise to meet ever-changing demands. Your ability to adapt learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.
ETO is committed to helping our employees grow develop and advance in their career. Our Workforce of the Future DEI and UpSkilling initiatives allow you to network across the organization volunteer in our community and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.
Together we are building a culture that values diversity celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.
Zions Bancorporationis currently accepting applications for aDigital Banking Fraud Analyst. This position is in-office in Midvale UT; Phoenix AZ; Las Vegas NV or San Diego CA. The schedule will be Monday-Friday 9:00 am-6:00 pm MDT.
The ideal candidate for this position will have the skills and experience necessary to:
Monitorand reviewthe fraud risk unique or highly complex exceptions generated from various fraud prevention systems filters and exception files.
Identify prevent and mitigatedigital banking mobile electronic and/or ACH banking fraud losses.
Conductresearch and analysis preparemanagement reportand makerecommendations to senior officers.
Workthrough high volumes of potential alerts to confirm limited actual fraud events.
Researchdigital banking access logs to identify unauthorized access and/or transactions.
Assistdigital banking customers with malware infected computers or other access devices.
Handleinbound and outbound fraud and malware related calls with customers and other financial institutions.
Performother duties as assigned.
The position also supports the implementation and daily operations of Zelle. Ensures smooth workflows monitors transactions and maintains compliance with network rules and regulations.
Key Responsibilities:
Monitor Zelle transactions review tokens fraud and disputes.
Track fraud trends disputes complaints.
Maintain documentation for procedures fraud response and dispute resolution.
Support fraud investigations and audit requests.
Provide research and analysis for Zelle-related projects.
Qualifications:
Requires a bachelors degree in a related field and 2 years of financial services experience with fraud and/or information security processes and procedures preferably in an online banking fraud prevention detection and mitigation area.
A combination of education and experience may meet requirements.
Working knowledge of loss and fraud detection/prevention principles compliance and regulatory issues related to the department and/or company.
Working knowledge of fraud and digital banking systems and detection tools.
Zelle-related experience.
Demonstrates strong communication skills both written and verbal.
Possess skills needed to conduct client phone interviews to identify fraud/scams.
Knowledge and experience with root cause analysis.
Solid analytical interpretive and problem-solving skills.
Participate in process improvement idea generation.
Ability to use various software applications.
Works to meet tight deadlines to mitigate loss.
Benefits:
Medical Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance Paid Parental Leave and Adoption Assistance
Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts
Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays and any applicable state holidays
401(k) plan with company match Profit Sharing competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business maximum of $5250 per calendar year employees are eligible for the program upon hire
Employee Ambassador preferred banking products
Pay range (depending on experience): $21.00-$26.00
Required Experience:
IC
Employment Type
Full Time
