Consultant Sales and Customer Management - English
Consultant Sales and Customer Management - English
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education arts culture language and creativity.
Working with people in over 200 countries and territories we are on the ground in the more than 100 countries.
We connect. We inspire.
Role Purpose:
The British Council Sri Lanka is looking for a Consultant Sales and Customer Management English to deliver customer management and sales functions for our English Language Teaching Centre. The role involves achieving sales targets and global KPIs supporting new team members with onboarding and fostering a strong sales culture.
The post holder will ensure a positive efficient and high-quality experience for customers clients and stakeholders while acting as an ambassador for the British Council. This includes handling enquiries about English language services and contributing to team success by meeting agreed objectives and performance standards.
Main Accountabilities:
This position is central to ensuring a seamless customer journey from handling enquiries through to enrolment while upholding the organisations brand values and service standards.
The role involves providing a consistent and positive customer experience in line with global strategies and policies managing first and second level enquiries across multiple channels and ensuring that all reception registration and customer-facing spaces reflect the British Council brand. The post holder will be responsible for accurate data recording maintaining up-to-date customer contact databases supporting child protection and safeguarding policies and contributing insights to the Voice of the Customer programme.
On the sales front the consultant will be accountable for meeting agreed income and conversion targets guiding prospective customers through the journey from enquiry to registration and maximising opportunities for cross-selling and up-selling. This includes proactive follow-ups outbound calls and ensuring that all opportunities are captured and tracked through the CRM system. The post holder will work to improve conversion rates by communicating the benefits of our services overcoming objections and sharing insights with business teams.
In addition the consultant will provide support to the Teaching Centre through accurate student registration and financial reconciliation processes supporting marketing and academic quality plans and contributing to events such as open days parent sessions and promotional activities. A key part of the role is mentoring and coaching new team members ensuring they are equipped to handle customer interactions effectively and contribute to the teams success.
This is a customer-facing role requiring professionalism strong communication and sales skills and the ability to deliver high-quality service under pressure. The Consultant Sales and Customer Management English will act as an ambassador for the British Council ensuring that every customer interaction reflects our commitment to excellence.
Qualification & Experience:
- Graduate
- At least 1 year of experience in similar role
- Thorough understanding of marketing and negotiating techniques
Important Information:
Pay Band: 4/H
No. of positions: 2
Country/Location: Colombo Sri Lanka
Department: English
Contract Type: Fixed Term Contract-local
Closing Date: 11 September 2025
Right to Work: Applications are welcomed from candidates in Colombo Sri Lanka with a natural right to work. However please note candidates must have a natural right to work in the country on a permanent basis as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
Work Schedule:
This position offers two days off per week; however these days may not always fall on weekends. Saturday and Sunday are considered working days unless assigned as days off based on the roster. Days off are scheduled on a rotating basis following a two-month roster cycle which determines which days an employee has off during each period. The working hours will be 9 AM to 5 PM however extra working hours may be required on occasions where there is a business need.
A connected and trusted UK in a more connected and trusted world.
Equality Diversity and Inclusion(EDI) Statement
The British Council is committed to policies and practices of equality diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups in particular but not exclusively on grounds of ethnicity and why we warmly welcome applications from all under-represented communities alongside candidates from all backgrounds. Your unique perspectives skills and experiences matter to us and are invaluable in shaping our inclusive workplace.
All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council iscommitted to safeguarding children young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks reference checks identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.
If you have any problems with your application please email
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Required Experience:
Contract
Employment Type
Contract
