Data Privacy Operations Manager
Data Privacy Operations Manager
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Job Description
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
The Data Privacy Manager will be responsible for the day-to-day operational aspects of data privacy including handling data subject requests managing privacy impact assessments and supporting incident response.Data Subject Rights Management
- Manage and ensure timely response to privacy enquiries and complaints from various sources
Privacy Impact Assessment (PIA) and Third Party Assessments
- Coordinate and trigger PIA for new and existing projects products and services
- Perform annual PIA certification exercise to ensure that PIA is kept up to date and reviewed on a regular basis
- Participate in governance forums on third parties and be accountable for ongoing assessment
- Prepare response on questionnaires from external parties for privacy assessment
Data Breach Incident Management
- Attend and collate information on tech and non-tech privacy incidents for assessment by L2
- Lodging/reporting of data breach to Group Privacy
Gap Assessments
- Perform gap assessment on regulatory changes
Risk Control Self-Assessment
- Perform Privacy RCSA and scenario analysis as 1st line owner
Training and Awareness
- Formulate and maintain privacy training materials to staff and agents
- Work with relevant stakeholders to ensure smooth implementation and completion of privacy training
- Prepare and circulate privacy awareness materials
Audits
- Coordinate and facilitate privacy related audit
- Ensure timeliness in closure of audit items
Reporting
- Prepare and submit privacy related metrics to various stakeholders
Privacy Champion Programme
- Execute privacy champion programme within the company
Other Matters
- Work closely with L2 data privacy team to ensure compliance with local privacy law (i.e. PDPA) and Group Privacy Policy
- Facilitate and coordinate privacy solution implementation within company
- Stay up-to-date on evolving privacy regulations conduct regulatory gap analysis and provide guidance to the organization on adapting to new requirements
- Work closely with manager to achieve team and company objectives including completing assigned tasks
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Manager
Employment Type
Full-Time
