CSSC Back Office Engineer
CSSC Back Office Engineer
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Job Description
Would you like to work in an international innovative organization where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings Are you eager to join a professional team and work directly with our customers Then we have an interesting position in Grundfos for you.
What is the job about
You will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice for the incoming inquiries. You will also provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation information advice and assistance regarding Grundfos products and services before during and after a transaction to maintain and improve the organizations Customer relationship.
This role reports to the CSSC Manager. It operates on a hybrid schedule from Monterrey Nuevo Leon Mexico.
Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in Mexico without support.
Your main responsibilities:
- Provide technical assistance to Customers regarding the product sizing applications system solutions accessories installations prices etc. assuring the functionality of the solution in practice.
- Follow up on Customer interactions within set SLA.
- Process special orders and inquiries in coordination with the suppliers.
- Support sales teams by handling tenders and projects including providing dimension specifications calculations time of delivery operation and maintenance issues etc.
- Identify business opportunities and handover to external sales.
- Ensure customer master data is updated on portfolio of customers under their responsibility.
- Communicate collaborate and provide support with the respective product segment or other suppliers where local problem solving is not available.
Your background
We imagine that you have:
- Associate or bachelors degree or equivalent work experience (minimum of 5 years).
- Previous experience within Customer Services. Relevant administrative experience organizational skills & accountability with the Customer.
- Knowledge of business structure products and key market needs to create a successful customer-centric experience.
- Experience with technical applications or equipment.
- Fundamental product and application knowledge Interpret type keys identify pumps vs spare parts kits vs motors identify where product is built (desirable).
- Demonstrate working knowledge of SAP or another CRM software.
- Familiarity with MS Office applications.
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English.
- The ability to operate in a hybrid function from the Monterrey Nuevo Leon Mexico facility.
- A willingness to travel up to 5% if necessary. As a result candidates should be able to maintain valid identification.
Whats in it for you
Whether its developing leadership skills or advancing your expertise even further well support you with continuous learning and development opportunities to help discuss and steer your long-term Grundfos career path. Youll be welcomed from day one into an inclusive trusting environment guided bysix core values.
Benefits differ from country to country but in general day-to-day benefits include:
- Up to 3 days paid leave for volunteering.
- Annual bonuses internal well-being consultants and programs engaging team buildings.
- Diverse inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
- Long-term career development with regular dialogue as well as continuous learning and development opportunities.
Do you want to learn more
If this job sounds interesting please send your resume and cover letter in English by clicking Apply.
To dig deeper into the Grundfos universe follow us onLinkedInorYouTube. Check outMeet our peopleto get to know some of your future colleagues and why they love working at Grundfos.
Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs job requirements and individual qualifications without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. All qualified applicants are encouraged to apply. Learn more about your rights as anapplicantandpay transparency. Accommodations are available for applicants with disabilities.
We look forward to hearing from you.
Employment Type
Full Time
