Acute Service Administrator
Acute Service Administrator
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Job Description
Job description
Acute Admissions Healthcare Administrator Call Operator Emergency Service Administrator Intensive Care Operator Call Officer Administrator Coordinator
This is a full time role with a contract of 37.5 hours per week
This role has 2 different shift patterns available:
Sunday - Thursday 10am - 6:30pm and Tuesday - Saturday 10am - 6:30pm
Salary: Circa 25616.07 pro rata p/a dependent on experience
Plus access to annual bonus
This is a hybrid role with 2 days in office per week
Job Role:
Do you have excellent customer service experience Are you used to working within a fast-paced environment If yes we have the role for you!
This is an exciting opportunity to join our Acute Service team which is an important and rapidly growing part of the business. Serving as a conduit between clients and reporters this logistical role is crucial to the delivery of Medicas SameDay service line.
This role will be part-time or a job-share covering the core hours of 4pm-7.30pm Monday to Friday 8am to 6pm Saturday and Sunday (37.5 hours). Each person will need to work one day each weekend.
In this role you will be acting as Medicas primary point of contact for SameDay exams liaising with clients and radiologists allocating out the exams and carrying out support and administrative tasks.
At the weekends you will assist the clients in the sending of SameDay exams as well as overseeing exams to completion.
This is a great chance for someone who enjoys working in a small team with a professional telephone manner excellent communication skills and who thrives in pressurised environments.
Key Responsibilities:
Delivery of our SameDay service to provide a best-in-class service to all key stakeholders including clients reporting radiologists and patients
Communicating professionally and effectively with radiographers reporters and referrer
Working with the SameDay Lead to develop and grow the services
Work closely with IT to resolve reporting workflow issues
Understand and take ownership of shift specific tasks and assist team members when needed
To diffuse and when required escalate client complaints through appropriate channel
Weekday Bank holiday cover to maintain the running of the services
Who we are:
Medica is the UKs largest teleradiology provider who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing there has never been a better time to get involved.
We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.
We celebrate difference and encourage everyone to be themselves at work. Join us today!
Job requirements
Requirements:
Experience of working in an office environment
Customer Service experience
Strong written and verbal communication skill
Strong administration skills and IT literacy
Evidence of working in a fast-paced environment
High level of accuracy and attention to detail
Data entry/clerical experience
A good team player
High level of accuracy and attention to detail
Core Benefits for you:
Flexible and Hybrid working
A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual Bonus
22 days holiday including Bank Holidays with an alternative day off in lieu (pro rata)
Group Life Assurance
Pension
Social events
Sick pay
Cycle to Work scheme
Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
