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ProMedica Flower Hospitalis located in Sylvania OH a suburb of Toledo OH. Among being located in one of the areas most beautiful landscapes Sylvania offers a high-quality lifestyle for its residents with Sylvanias public school as one of the finest in the region rated as Excellent by the state of Ohio. There are many outdoor activities to enjoy at our nationally recognized Pacesetter Park along with music and entertainment found at Centennial Terrace and Downtown Sylvania and the LPGA annual tournament. The Flower Hospital campus is a 311-bed facility that houses the Hickman Cancer Center ER Trauma Center and is the regional leader for inpatient adult psychiatric services.
Position Summary:
Responsible for communications initiation of processing of medical records patient appointments telephone triage and other general clerical duties as required. Competent to care for patients of all ages to include pediatrics adolescence adults and geriatrics.
ACCOUNTABILITIES
Greet all incoming patients register and check patient into the Cancer Center using EMR. Verifies patients demographic information copies and updates insurance card and completes any registration details in the EMR needed to schedule the patient in the Cancer Center.
Schedule or reschedule patient appointments as directed by physician orders and testing guidelines observe for scheduling conflicts.
Promptly assist physician in obtaining patient information. Effectively communicates physician special needs.
Answers incoming department calls in a professional timely manner directs calls appropriately takes complete and accurate phone messages for incomplete incoming calls and documents and routes phone messages in the EMR to appropriate persons when required.
Process requests for medical records transfers insurance inquiries using appropriate authorizations. Ensures current information is available and updated into the EMR prior to the next clinical visit.
Coordinate off site chart storage and chart retrieval fi applicable to Cancer Center
Ensure staff work areas are clean orderly and appropriately stocked.
Help maintain Joint Commission standards and readiness within the department at all times.
Help cover shifts for other oncology office locations as needed.
Education:High School Diploma
Skills:Must be able to input & retrieve data from a computer occasionally move/lift/carry lightweight objects move about the hospital and between work stations with prolonged periods of standing/sitting understand directions communicate and respond to inquiries have effective interpersonal skills.
PREFERRED QUALIFICATIONS
Education:High School Diploma
Skills:Previous medical terminology course prior training or experience in basic office skills.
Years of Experience:1 year with EMR and scheduling experience
ADDITIONAL EXPERIENCE
Personal Protective Equipment:Exposure to expected hospital conditions
Physical Demands:Frequent sitting and computer use
ProMedica is a mission-driven not-for-profit health care organization headquartered in Toledo Ohio. It serves communities across nine states and provides a range of services including acute and ambulatory care a dental plan and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1300 health care providers through ProMedica Physicians and has more than 2300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica please visit
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