Customer Service Specialist

Job Type:

Institution Name:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock we prepare our more than 8900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission UA Little Rock is a driving force in Little Rocks thriving cultural community and a major component of the city and states growing profile as a regional leader in research technology transfer economic development and job creation.

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Department:

Summary of Job Duties:

Qualifications:

Required Education and/or Experience:

The formal education equivalent of a high school diploma; plus one year of specialized training in business management or a related field; plus one year of experience in a specialized or a related field applicable to work performed.

OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS

Preferred Education and/or Experience:

• Experience working in a university setting and customer service or front desk experience;

• Knowledge of Workday Slate Qless preferred.

Job Duties and Responsibilities:

• Provide excellent customer service for all UA Little Rock constituents by meeting and exceeding visitors expectations;

• Make personal introductions to other campus resources via telephone or with student escort when possible to provide excellence in the total customer experience; During periods of high volume provide campus-wide referral information by providing details on locations and contact information;

• Report customer volume and customer satisfaction inventories;

• Manage the campus switchboard always striving to connect the customer to a person before ending the call;

• Assist in managing student and/or extra labor to ensure seamless coverage of the Ask Desk in conjunction with the supervisor

• Answer all ASK Desk and New Student emails

• Assist in training all students and/or extra labor in customer service excellence and campus administrative structure based on departmental training program

• Collaborate on New Student Orientation event planning execution and special project tasks;

• Serve in place of the Assistant Manger as needed;

• Perform other duties as assigned.

Knowledge Skills Abilities:

• Ability to execute excellent customer service to serve clients and the campus community;

• Ability to communicate effectively both in writing and orally including excellent listening skills;

• Knowledge and experience with office administration reception and customer relations;

• Ability to develop interpret and apply policies and procedures;

• Independent worker and a team player;

• Excellent organizational and multitasking skills;

• Ability to work evenings and weekends;

• Serve as an essential employee during campus closures working on-campus or remotely as required by the supervisor to ensure continuity of necessary services.

Additional Information:

Special Instructions to Applicants:

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: