Call Center - Admin Assistant
Call Center - Admin Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job description
INTRALOTis engaged in the supply of integrated gaming and transaction processing systems innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how advanced product development standards and substantial experience in operating lottery games INTRALOT offers custom-made integrated solutions which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries TV Lottery Games Sports Lotteries Fixed Odds Betting Instant Lotteries Pari-mutuel Video Lottery and Monitor Games.
Intralot offers a competitive benefits package that includes:
Medical Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education Training and Experience
High school diploma or equivalent; some college or associates degree preferred
2 years experience as an Administrative Assistant or similar work experience
One (1) year prior related customer service experience preferably in a technical call center environment
Call tracking system experience preferred
Knowledge Skills and Abilities
Knowledge of MS Office with proficiency in Outlook Word and Excel
Ability to explain technical information to a non-technical client
Strong time management and multi-tasking ability
Excellent written and verbal communication skills
Technical customer service skills for troubleshooting various software and hardware
Ability to work in a team environment
Understanding of help desk operations tools methodologies and processes
Knowledge of general office procedures
Front office organization filing and management
Receptionist skills including interacting with customers vendors and employees at all organizational levels
Generating correspondence mailing incoming and outgoing shipments
Keyboarding and note-taking skills
Expense reconciliation skills
Familiar with various office equipment i.e. multi-line phone scanner copier and printer
Ability to maintain consistent office supplies inventory for office personnel
Ability to maintain confidentiality of corporate data
Ability to coordinate varying staff schedules
Knowledge of tracking software
Duties and Responsibilities
Under the direct supervision of the Account Manager perform the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manage inbound and outbound phone calls from/to Lottery Sales Agents
Dispatch technicians as appropriate for on-site repairs
Effectively troubleshoot equipment and related issues or problems in response to inbound
Performadministrative support duties as necessary to support staff
Responsibilities will include but not be limited to:
Producing correspondence reports memos and other routine office materials
Screening and directing visitors and incoming calls
Computer-related clerical work and receptionist work
Mailing and filing
Expense reconciliation
Following up on subsequent staff requests.
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
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Employment Type
Full-Time
