Experience Ambassador
Experience Ambassador
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ASM Global the leader in privately managed public assembly facilities has an excellent and immediate opening for an Experience Ambassador at the Hampton Roads Convention Center. The Experience Ambassador is responsible for participating in the day-to-day functions of providing directions building facilities information and offer hospitality and tourist assistance. Serve as an usher and ticket taker for special events. Interact with clients facility staff in-house concessionaires and related personnel.
Compensation
Competitive salary commensurate with experience.
ESSENTIAL FUNCTIONS:
Insure highest level of customer service.
Serve as main point of contact for his/her location during event and door opening process.
Always maintain professional demeanor and attire.
Work in Guest Services Areas providing directions building facilities information and event information.
Resolve any front of house patron/ticket/building issues throughout the event and contact appropriate personnel to resolve issues that require management presence.
Serve as an usher greeter and/or ticket taker for special events.
Use a two-way radio for communication with management security and staff.
Monitor all front of house areas of building throughout the event.
Communicate with other part time team members effectively including policy and procedure updates when applicable.
Due to the cyclical nature of the hospitality industry may be required to work varying schedules including evenings weekends and holidays to accommodate business and client needs in the facility
Must have the ability to interact with guests in a friendly courteous and polite manner. This will include initiating contact with guests within 10 feet -- i.e. smiling saying Good Day or offering assistance when needed.
Must feel comfortable when around large groups or speaking to a guest as needed
Understands the importance of providing customer service and in understanding of The Magic is in the Details
All other duties as assigned.
QUALIFICATIONS:
Knowledge: Should know and understand the fast pace of a large convention center.
Experience: A minimum of six months experience in customer service.
Skills/Aptitudes: Must have a professional appearance and a passion for customer service. Must possess strong interpersonal oral and written communication skills. Must be able to speak read write and understand English. Must have eye/hand coordination and manual dexterity. Must be able to listen hear and respond to guest inquiries. Ability to distinguish letters numbers symbols and colors. Must be able to work independently and maintain a positive attitude within a very busy environment. This position requires the ability to interact with all types of people. Must be able to get along with co-workers customers vendors and visitors to the facility. This position requires the ability to respond politely to all individuals and work well as a team player.
Physical Requirements:
Position requires mobility. Position requires prolonged periods of standing on feet sitting and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift up to 50 pounds.
Working Conditions:
Indoor and outdoor environment with exposure to noise heat and cold.
This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge skills and abilities may be acquired through a combination of formal schooling self-education prior experience or on-the-job training.
1610 Coliseum Drive Hampton Virginia 23666
ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women Minorities Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor.
Employment Type
Part-Time
