Sr. Director, Global Service Operations
Sr. Director, Global Service Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Sr. Director Global Service Operations is a strategic leader responsible for driving operational excellence scalability and transformation across Vertivs global service delivery ecosystem. This role has oversight responsibility for the Vertiv service operating model (SOM) including the key operational pillars of project management remote service operations quality safety and continuous improvement. The Senior Director ensures alignment with global business objectives customer satisfaction and financial performance while fostering a culture of innovation accountability and high-impact execution in a digitally evolving service landscape.
This position will be based onsite in Westerville / Columbus OH.
Responsibilities:
Global Service Strategy & Execution
- Lead the development and execution of global service operations strategy ensuring alignment with corporate goals and customer expectations.
- Implement scalable standardized delivery models and operational frameworks across all regions.
Leadership & Organizational Development
- Manage and mentor a global team of directors and senior managers across core operational functions.
- Build organizational capability leadership succession and high-performing cross-functional collaboration.
Operational Excellence & Transformation
- Drive continuous improvement initiatives process standardization and digital transformation leveraging data analytics remote monitoring platforms and automation.
- Oversee the implementation of Lean Six Sigma and other performance improvement methodologies across global operations.
Customer Experience & Quality Assurance
- Ensure consistent high-quality service delivery across all regions.
- Oversee global service quality and safety programs acting as the executive escalation point for critical service issues and customer concerns.
Financial & Performance Management
- Own the global service operations budget cost optimization strategies and performance metrics.
- Monitor and improve key performance indicators including service level agreement compliance resource utilization service backlog and customer satisfaction.
Cross-Functional Collaboration
- Partner with regional service leaders product management IT logistics and commercial teams to support new service offerings technologies and strategic initiatives.
- Collaborate with senior leadership to support global growth operational maturity and digital enablement.
Requirements:
- Bachelors degree in Engineering Business Administration or a related field
- Preferred: Master of Business Administration (MBA) or equivalent advanced degree
- Minimum 10 years in service operations or field services with at least 5 years in senior leadership roles
- Proven success in leading global teams and managing complex matrixed service delivery environments
- Experience in operational transformation process optimization and organizational change management
- Strong understanding of service technologies remote monitoring platforms data analytics and project management methodologies
- Certifications (Preferred): Lean Six Sigma Project Management Professional (PMP) or similar operational excellence certifications
Physical & Environmental Demands
- Ability to work in a fast-paced global business environment
- Occasional visits to customer sites service centers or manufacturing facilities
- Prolonged periods of sitting and working at a computer
- May require lifting of materials or equipment up to 25 lbs during site visits
- Flexibility to manage teams and meetings across multiple time zones
TIME TRAVEL REQUIRED
- 25% International and domestic travel to service sites regional offices and customer locations
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
About Vertiv
At Vertiv we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $8.0 billion in revenue a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to
#LI-RB1
Required Experience:
Exec
Employment Type
Full Time
