Process Associate Quality Auditor Life Insurance
Process Associate Quality Auditor Life Insurance
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
We are inviting applications for the role of Process Associate Quality Auditor Life Insurance
In this role you will be working as a Quality Auditor conducting the QA assessments bases on approved CTQ list. Should have good knowledge in Life Insurance and Annuities domain. Should be good written and verbal communication skills. Knowledge in MS office will be an added advantage from client reporting standpoint. Should be instrumental in driving governance around reporting for internal and external stakeholders.
Responsibilities
Conduct all QA assessments based on approved CTQs
Participate in weekly QA Meetings/Check Ins facilitated by Quality Assurance Manager
Partner with Quality Assurance Manager and CI Quality Analysts with collecting data
Identify trends based on behaviors and not just scores based on CTQs supporting published documentation
Maintain all CTQs based on published documentation
Maintain all reports based on changing requirements reflected in the documentation provided
Provide insights for business improvement with respect to quality hygiene
Provides support for any process-level issue/risk mitigation
Share RCAs plan of action with required coverage on escalations with Genpact and client stake holders
Help disseminate regular quality updates in the form of emails and huddles on the floor
Accountable for bottom quartile management (BQM) on quality scores
Monitors coaches and gives feedback to processors
Qualifications we seek in you
Minimum qualifications
Graduate in any stream
Prior experience of working as a Quality Auditor in back office as well as contact centre is desirable
Preferred Skillset
Knowledge with Insurance/ Reinsurance domain awareness
Good Communication Skills
Good working knowledge of MS Office
Life Insurance & Annuities market knowledge (i.e. New Business Claims Policy Admin) will be preferable.
Knowledge on quality framework
Research and analytical skills
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Required Experience:
IC
Employment Type
Full-Time
